-17
NPS
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Brand Page
Boys Town
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About Boys Town's Brand
Boys Town has been a national leader in the care and treatment of children since its founding more than 100 years ago by Father Edward Flanagan.
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Boys Town NPS
Boys Town's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Boys Town's customers would recommend using the product based on a scale of -100 to 100.
Boys Town Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Boys Town NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2024 0 | Jan 2024 | 0 |
Jan 2025 -25 | Jan 2025 | -25 |
Apr 2025 0 | Apr 2025 | 0 |
Dec 2025 -17 | Dec 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boys Town Customer Reviews
Out of the 2 Boys Town customer reviews 1 was positive and 1 was constructive. Boys Town customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Boys Town Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Boys Town users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Boys Town Product Quality
2.8/5
Boys Town has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Boys Town Product Information
Boys Town’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://www.boystown.org
- Company Size
- 1,001-5,000 Employees
Industry
Individual and Family Services
Boys Town Pricing
Boys Town ROI & Value For Money
3.2/5
Boys Town has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Boys Town Customer Satisfaction (CSAT)
Boys Town Customer Satisfaction (CSAT) Score
40 / 100
Boys Town has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Boys Town Customer Service
3.2/5
Boys Town has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Boys Town's Customer Service
Address
14100 Crawford Street, Boys Town, NE 68010
Website
https://www.boystown.org
Phone Number
(402) 498-1111
Boys Town's Social Links
Boys Town as an Employer
3.3/5
Boys Town has a 3.3/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Boys Town scored a -17 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Boys Town would recommend the brand to a friend. ENPS measures how likely Boys Town employees would recommend working at Boys Town to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 24% | Promoters |
|---|---|
| 29% | Passive |
| 47% | Detractors |
