-18
NPS
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Bozzuto
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About Bozzuto's Brand
"Bozzuto is a private real estate firm that engages in building development, construction and property management."
Brand at a Glance
60%
Customer Loyalty
2.5/5
Product Quality
2.2/5
Pricing
2.4/5
Customer Service
Bozzuto NPS
Bozzuto's Net Promoter Score (NPS) is a -18 with 39% Promoters, 4% Passives, and 57% Detractors. Net Promoter Score tracks whether Bozzuto's customers would recommend using the product based on a scale of -100 to 100.
Bozzuto Overall NPS
| 39% | Promoters |
|---|---|
| 4% | Passives |
| 57% | Detractors |
Bozzuto NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 0 | Aug 2023 | 0 |
Sep 2023 -7 | Sep 2023 | -7 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 -7 | Jan 2024 | -7 |
Feb 2024 -11 | Feb 2024 | -11 |
Mar 2024 -5 | Mar 2024 | -5 |
Apr 2024 -15 | Apr 2024 | -15 |
Jun 2024 -9 | Jun 2024 | -9 |
Jul 2024 -13 | Jul 2024 | -13 |
Sep 2024 -20 | Sep 2024 | -20 |
Jan 2025 -16 | Jan 2025 | -16 |
Nov 2025 -18 | Nov 2025 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bozzuto NPS by Gender
Bozzuto's NPS was rated -51 by Female customers on Comparably.
Female
-51
Bozzuto's NPS was rated -51 by Female customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Male
N/A
Bozzuto's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Bozzuto NPS by Ethnicity
Bozzuto's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Bozzuto NPS by Usage
Bozzuto's NPS was rated -67 points by customers who have used Bozzuto's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -67 | 2 to 5 Years | -67 |
Bozzuto Customer Reviews
Out of the 4 Bozzuto customer reviews 1 was positive and 3 were constructive. Bozzuto customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bozzuto Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Bozzuto users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bozzuto Customer Loyalty Score by Gender
Bozzuto's Customer Loyalty score was rated 85 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Bozzuto.
Female
85%
Yes
Male
N/A
Yes
Bozzuto Customer Loyalty Score by Ethnicity
Bozzuto's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bozzuto.
100
out of 100
Caucasian
Bozzuto Customer Loyalty Score by Usage
Bozzuto's Customer Loyalty score was rated 100% by customers who have used Bozzuto's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bozzuto Product Quality
2.5/5
Bozzuto has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Bozzuto Product Information
Bozzuto’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.bozzuto.com/
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Tech
Quick Insights into Bozzuto Product Quality
Bozzuto's Product Quality score was rated highest by Caucasian customers.
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Ranked Bozzuto Product Quality the Highest
Bozzuto Product Quality Score by Gender
Bozzuto's Product Quality score was rated 2.1 by Female customers on Comparably.
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Female
2.1/5
Male
N/A
Bozzuto Product Quality Score by Ethnicity
Bozzuto's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bozzuto.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Bozzuto Product Quality Score by Usage
Bozzuto's Product Quality score was rated 1.5 stars by customers who have used Bozzuto's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Bozzuto Pricing
Bozzuto ROI & Value For Money
2.2/5
Bozzuto has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into Bozzuto ROI
Bozzuto's ROI score was rated highest by Caucasian customers.
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Ranked Bozzuto ROI the Highest
Bozzuto ROI Score by Gender
Bozzuto's ROI score was rated 1.7 by Female customers on Comparably.
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Female
1.7/5
Male
N/A
Bozzuto ROI Score by Ethnicity
Bozzuto's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bozzuto.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Bozzuto ROI Score by Usage
Bozzuto's ROI score was rated 1.5 stars by customers who have used Bozzuto's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Bozzuto Customer Satisfaction (CSAT)
Bozzuto Customer Satisfaction (CSAT) Score
41 / 100
Bozzuto has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
18%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
13%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bozzuto Customer Satisfaction
Bozzuto's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Bozzuto Customer Satisfaction the Highest
Bozzuto Customer Satisfaction Score by Gender
Bozzuto's Customer Satisfaction score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bozzuto.
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Bozzuto Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bozzuto's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bozzuto.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Bozzuto Customer Satisfaction Score by Usage
Bozzuto's Customer Satisfaction score was rated 33 points by customers who have used Bozzuto's products/services for 2 to 5 Years.
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Bozzuto Customer Service
2.4/5
Bozzuto has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Bozzuto's Customer Service
Address
Greenbelt, MD
Website
http://www.bozzuto.com/
Quick Insights into Bozzuto Customer Service
Bozzuto's Customer Service score was rated highest by Caucasian customers.
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Ranked Bozzuto Customer Service the Highest
Bozzuto Customer Service Score by Gender
Bozzuto's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bozzuto.
Female
1.5/5
Male
N/A
Bozzuto Customer Service Score by Ethnicity
Bozzuto's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bozzuto.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Bozzuto Customer Service Score by Usage
Bozzuto's Customer Service score was rated 1.5 stars by customers who have used Bozzuto's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Bozzuto as an Employer
4.3/5
Bozzuto has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Bozzuto scored a -18 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Bozzuto would recommend the brand to a friend. ENPS measures how likely Bozzuto employees would recommend working at Bozzuto to a friend.
Net Promoter Score
-18
NPS Score
| 39% | Promoters |
|---|---|
| 4% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 61% | Promoters |
|---|---|
| 18% | Passive |
| 21% | Detractors |
