76
NPS
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Bpm`online
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About Bpm`online's Brand
Bpm'online is a global business software company leading in the space of business process automation and CRM
Brand at a Glance
4.4/5
Product Quality
4.5/5
Pricing
Bpm`online NPS
Bpm`online's Net Promoter Score (NPS) is a 76 with 84% Promoters, 8% Passives, and 8% Detractors. Net Promoter Score tracks whether Bpm`online's customers would recommend using the product based on a scale of -100 to 100.
Bpm`online Overall NPS
| 84% | Promoters |
|---|---|
| 8% | Passives |
| 8% | Detractors |
Bpm`online NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 76 | Aug 2020 | 76 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bpm`online NPS by Usage
Bpm`online's NPS was rated the highest by customers who have used Bpm`online's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 70 | Less than 1 Year | 70 |
1 to 2 Years 79 | 1 to 2 Years | 79 |
Bpm`online Product Quality
4.4/5
Bpm`online has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Bpm`online Product Information
Bpm`online serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, and Germany. Bpm`online supports Web devices and offers products for medium and large sized businesses.
Bpm`online’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated Bpm`online's product the highest.
- Website
- https://www.bpmonline.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Italian
Czech
Quick Insights into Bpm`online Product Quality
Bpm`online's Product Quality score was rated highest by customers from the Insurance industry, and rated lowest by customers who have used Bpm`online's products/services for 2 to 5 Years.
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Ranked Bpm`online Product Quality the Highest
Ranked Bpm`online Product Quality the Lowest
Bpm`online Product Quality Score by Usage
Bpm`online's Product Quality score was rated 4.6 stars by customers who have used Bpm`online's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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Bpm`online Product Quality Score by Industry
Bpm`online's Product Quality score was rated 4.7 stars by Insurance industry customers.
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Bpm`online Pricing
Bpm`online ROI & Value For Money
4.5/5
Bpm`online has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Bpm`online Pricing Plans
Bpm`online has a pricing structure that accommodates medium and large businesses. Starting from $25/month, Bpm`online uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Bpm`online?
Medium Businesses
Large Enterprises
Quick Insights into Bpm`online ROI
Bpm`online's ROI score was rated highest by customers from the Tech industry.
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Ranked Bpm`online ROI the Highest
Bpm`online ROI Score by Industry
Bpm`online's ROI score was rated 4.9 stars by Tech industry customers.
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Bpm`online as an Employer
4.2/5
Bpm`online has a 4.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Bpm`online scored a 76 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Bpm`online would recommend the brand to a friend. ENPS measures how likely Bpm`online employees would recommend working at Bpm`online to a friend.
Net Promoter Score
76
NPS Score
| 84% | Promoters |
|---|---|
| 8% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
