-100
NPS
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Brand Page
Bpost
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About Bpost's Brand
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
3.2/5
Customer Service
Bpost NPS
Bpost's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Bpost's customers would recommend using the product based on a scale of -100 to 100.
Bpost Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Bpost NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bpost Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Bpost users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bpost Product Quality
3.2/5
Bpost has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Bpost Product Information
Bpost’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.bpost.be
- Company Size
- 10,000+ Employees
Bpost Pricing
Bpost ROI & Value For Money
2.7/5
Bpost has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Bpost Customer Satisfaction (CSAT)
Bpost Customer Satisfaction (CSAT) Score
50 / 100
Bpost has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bpost Customer Service
3.2/5
Bpost has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Bpost's Customer Service
Address
Centre Monnaie, Brussels, 1000 Argentina
Website
www.bpost.be
Phone Number
7
