0
NPS
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Brand Page
BPW Bergische Achsen
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About BPW Bergische Achsen's Brand
BPW Bergische Achsen is the manufacturer of intelligent running gear systems for trailers and semi-trailers. As a system partner, it provide the complete trailer fleet from a single source, from axle, suspension and brake through to the user-friendly telematics applications. it's solutions create the highest transparency in loading and transport processes and allow an efficient fleet management. The company seeks to expand its business operations through mergers and acquisitions.
Brand at a Glance
4/5
Product Quality
BPW Bergische Achsen NPS
BPW Bergische Achsen's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether BPW Bergische Achsen's customers would recommend using the product based on a scale of -100 to 100.
BPW Bergische Achsen Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
BPW Bergische Achsen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BPW Bergische Achsen Product Quality
4/5
BPW Bergische Achsen has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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BPW Bergische Achsen Product Information
BPW Bergische Achsen’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.bpw.de
- Company Size
- 1,001-5,000 Employees
BPW Bergische Achsen Customer Satisfaction (CSAT)
BPW Bergische Achsen Customer Satisfaction (CSAT) Score
100 / 100
BPW Bergische Achsen has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
