29
NPS
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Brand Page
BrainCert
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About BrainCert's Brand
Cloud-Based All-In-One Educational Platform.
Brand at a Glance
4.3/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
BrainCert NPS
BrainCert's Net Promoter Score (NPS) is a 29 with 55% Promoters, 19% Passives, and 26% Detractors. Net Promoter Score tracks whether BrainCert's customers would recommend using the product based on a scale of -100 to 100.
BrainCert Overall NPS
| 55% | Promoters |
|---|---|
| 19% | Passives |
| 26% | Detractors |
BrainCert NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 29 | Aug 2020 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BrainCert NPS by Usage
BrainCert's NPS was rated the highest by customers who have used BrainCert's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
2 to 5 Years -13 | 2 to 5 Years | -13 |
5 to 10 Years 37 | 5 to 10 Years | 37 |
BrainCert Product Quality
4.3/5
BrainCert has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock BrainCert's overall Product Quality score rated by its users and customers.
BrainCert Product Information
BrainCert serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. BrainCert supports Web devices and offers products for small, medium, and large sized businesses.
BrainCert’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.braincert.com
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
Consumer Services
Content
Education
Media
Productivity
SaaS
Social
Sports & Entertainment
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
BrainCert Pricing
BrainCert ROI & Value For Money
4.1/5
BrainCert has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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BrainCert Pricing Plans
BrainCert has a pricing structure that accommodates small, medium, and large businesses. Starting from $18.95/month, BrainCert uses a subscription model.
Who Uses BrainCert?
Small Businesses
Medium Businesses
Large Enterprises
BrainCert Customer Service
3.7/5
BrainCert has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock BrainCert's overall Customer Service score rated by its users and customers.
About BrainCert's Customer Service
Address
Reston, VA
Website
http://www.braincert.com
Phone Number
17038429963
Consumer vs. Employees
BrainCert scored a 29 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of BrainCert would recommend the brand to a friend. ENPS measures how likely BrainCert employees would recommend working at BrainCert to a friend.
Net Promoter Score
29
NPS Score
| 55% | Promoters |
|---|---|
| 19% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
