40
NPS
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Brainlabs
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About Brainlabs' Brand
Brainlabs is a scientific performance marketing agency.
Brand at a Glance
10%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
4.5/5
Customer Service
Brainlabs NPS
Brainlabs's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Brainlabs's customers would recommend using the product based on a scale of -100 to 100.
Brainlabs Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Brainlabs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Jul 2023 0 | Jul 2023 | 0 |
Sep 2023 33 | Sep 2023 | 33 |
Mar 2024 25 | Mar 2024 | 25 |
Apr 2024 40 | Apr 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brainlabs Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Brainlabs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brainlabs Product Quality
3.5/5
Brainlabs has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Brainlabs' overall Product Quality score rated by its users and customers.
Brainlabs Product Information
Brainlabs’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
AdTech
Brainlabs Pricing
Brainlabs ROI & Value For Money
3.7/5
Brainlabs has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Brainlabs' overall ROI score rated by its users and customers.
Brainlabs Customer Satisfaction (CSAT)
Brainlabs Customer Satisfaction (CSAT) Score
100 / 100
Brainlabs has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Brainlabs Customer Service
4.5/5
Brainlabs has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Brainlabs' overall Customer Service score rated by its users and customers.
About Brainlabs's Customer Service
Website
http://www.brainlabsdigital.com/
Phone Number
+44 20 7419 1599
Brainlabs as an Employer
2.4/5
Brainlabs has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Brainlabs scored a 40 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Brainlabs would recommend the brand to a friend. ENPS measures how likely Brainlabs employees would recommend working at Brainlabs to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
