-52
NPS
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Brake Masters
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About Brake Masters' Brand
Brake Masters is a full service auto repair shop in Las Vegas specializing in brake service and repair.
Brand at a Glance
58%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Brake Masters NPS
Brake Masters's Net Promoter Score (NPS) is a -52 with 24% Promoters, 0% Passives, and 76% Detractors. Net Promoter Score tracks whether Brake Masters's customers would recommend using the product based on a scale of -100 to 100.
Brake Masters Overall NPS
| 24% | Promoters |
|---|---|
| 0% | Passives |
| 76% | Detractors |
Brake Masters NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -50 | May 2024 | -50 |
Jun 2024 -43 | Jun 2024 | -43 |
Aug 2024 -41 | Aug 2024 | -41 |
Sep 2024 -33 | Sep 2024 | -33 |
Oct 2024 -43 | Oct 2024 | -43 |
Dec 2024 -47 | Dec 2024 | -47 |
Jan 2025 -50 | Jan 2025 | -50 |
Apr 2025 -52 | Apr 2025 | -52 |
Jun 2025 -53 | Jun 2025 | -53 |
Sep 2025 -55 | Sep 2025 | -55 |
Nov 2025 -50 | Nov 2025 | -50 |
Dec 2025 -51 | Dec 2025 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brake Masters NPS by Gender
Female customers rated Brake Masters's NPS 10 points higher than Male customers.
Male
-50
Brake Masters's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-40
Brake Masters's NPS was rated -40 by Female customers on Comparably.
30%
Promoters
0%
Passives
70%
Detractors
Brake Masters NPS by Ethnicity
Brake Masters's NPS was rated -34 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Other -34 | Other | -34 |
Brake Masters NPS by Age
Brake Masters's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Brake Masters NPS by Usage
Brake Masters's NPS was rated the highest by customers who have used Brake Masters's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -56 | Less than 1 Year | -56 |
Over 10 Years -66 | Over 10 Years | -66 |
Brake Masters Customer Reviews
Out of the 4 Brake Masters customer reviews 0 were positive and 4 were constructive. Brake Masters customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Brake Masters Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Brake Masters users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brake Masters Customer Loyalty Score by Gender
Male customers rated Brake Masters's Customer Loyalty score 14% higher than Female customers.
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Male
78%
Yes
Female
64%
Yes
Brake Masters Customer Loyalty Score by Ethnicity
Brake Masters's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Brake Masters.
60
out of 100
Caucasian
70
out of 100
Other
Brake Masters Customer Loyalty Score by Age
Brake Masters's Customer Loyalty score was rated 70% by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Brake Masters.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
66+ 70% | 66+ | 70% |
Brake Masters Customer Loyalty Score by Usage
Brake Masters's Customer Loyalty score was rated the highest by customers who have used Brake Masters's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Brake Masters Customer Loyalty Score by Industry
Brake Masters's Customer Loyalty score was rated 85% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Brake Masters Product Quality
1.5/5
Brake Masters has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Brake Masters Product Information
Brake Masters’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Brake Masters's product the highest.
- Company Size
- 501-1,000 Employees
Quick Insights into Brake Masters Product Quality
Brake Masters's Product Quality score was rated highest by Other customers, and rated lowest by customers who have used Brake Masters's products/services for Over 10 Years.
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Ranked Brake Masters Product Quality the Highest
Ranked Brake Masters Product Quality the Lowest
Brake Masters Product Quality Score by Gender
Female customers rated Brake Masters's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Brake Masters.
Male
1.5/5
Female
1.7/5
Brake Masters Product Quality Score by Ethnicity
Brake Masters's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Brake Masters.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Other 2 | Other | 2 |
Brake Masters Product Quality Score by Age
Brake Masters's Product Quality score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Brake Masters.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Brake Masters Product Quality Score by Usage
Brake Masters's Product Quality score was rated 1.5 stars by customers who have used Brake Masters's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
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Brake Masters Product Quality Score by Industry
Brake Masters's Product Quality score was rated 1.8 stars by Healthcare, Hospitals and Medicine industry customers.
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Brake Masters Pricing
Brake Masters ROI & Value For Money
1.5/5
Brake Masters has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Brake Masters' overall ROI score rated by its users and customers.
Brake Masters Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Brake Masters ROI
Brake Masters's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used Brake Masters's products/services for Over 10 Years.
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Ranked Brake Masters ROI the Highest
Ranked Brake Masters ROI the Lowest
Brake Masters ROI Score by Gender
Brake Masters's ROI score was rated 1.6 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Brake Masters.
Male
1.6/5
Female
1.6/5
Brake Masters ROI Score by Ethnicity
Brake Masters's ROI score was rated 2 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Brake Masters.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 2 | Other | 2 |
Brake Masters ROI Score by Age
Brake Masters's ROI score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Brake Masters.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Brake Masters ROI Score by Usage
Brake Masters's ROI score was rated 1.5 stars by customers who have used Brake Masters's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Brake Masters ROI Score by Industry
Brake Masters's ROI score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Brake Masters Customer Satisfaction (CSAT)
Brake Masters Customer Satisfaction (CSAT) Score
22 / 100
Brake Masters has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
78%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Brake Masters Customer Satisfaction
Brake Masters's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Brake Masters' Customer Satisfaction.
Ranked Brake Masters Customer Satisfaction the Highest
Ranked Brake Masters Customer Satisfaction the Lowest
Brake Masters Customer Satisfaction Score by Gender
Female customers rated Brake Masters's Customer Satisfaction score 5 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Brake Masters.
25 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
30 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 70% |
Brake Masters Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Brake Masters' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Brake Masters.
33 / 100
Very Satisfied
11%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Brake Masters' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Brake Masters.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Brake Masters Customer Satisfaction Score by Age
Brake Masters's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Brake Masters.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 66+ | 22% |
Brake Masters Customer Satisfaction Score by Usage
Brake Masters's Customer Satisfaction score was rated the highest by customers who have used Brake Masters's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Brake Masters Customer Satisfaction Score by Industry
Brake Masters's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Brake Masters Customer Satisfaction Score by Industry",
"text": "Brake Masters's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Brake Masters's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}Brake Masters Customer Service
1.5/5
Brake Masters has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Brake Masters' overall Customer Service score rated by its users and customers.
About Brake Masters's Customer Service
Address
4620 West Craig Road, Las Vegas, NV 89032
Website
https://www.brakemasters.com/
Phone Number
(702) 454-0003
Quick Insights into Brake Masters Customer Service
Brake Masters's Customer Service score was rated highest by Other customers, and rated lowest by customers who have used Brake Masters's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Brake Masters' Customer Service score.
Ranked Brake Masters Customer Service the Highest
Ranked Brake Masters Customer Service the Lowest
Brake Masters Customer Service Score by Gender
Male customers rated Brake Masters's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Brake Masters.
Male
1.7/5
Female
1.5/5
Brake Masters Customer Service Score by Ethnicity
Brake Masters's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Brake Masters.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 2.5 | Other | 2.5 |
Brake Masters Customer Service Score by Age
Brake Masters's Customer Service score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Brake Masters.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Brake Masters Customer Service Score by Usage
Brake Masters's Customer Service score was rated 1.5 stars by customers who have used Brake Masters's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Brake Masters Customer Service Score by Industry
Brake Masters's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Brake Masters as an Employer
3.3/5
Brake Masters has a 3.3/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Brake Masters scored a -52 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Brake Masters would recommend the brand to a friend. ENPS measures how likely Brake Masters employees would recommend working at Brake Masters to a friend.
Net Promoter Score
-52
NPS Score
| 24% | Promoters |
|---|---|
| 0% | Passive |
| 76% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 50% | Promoters |
|---|---|
| 9% | Passive |
| 41% | Detractors |
