3
NPS
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Brand Page
Branch
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About Branch's Brand
Branch is on a mission: To power impactful experiences in the connected world. We build and provide software as a service for enterprise businesses to acquire, retain, and engage their users, delivering linking and measurement solutions across all digital environments for flawless user journeys and foolproof campaign insights.
Brand at a Glance
74%
Customer Loyalty
3/5
Product Quality
2.5/5
Pricing
1.5/5
Customer Service
Branch NPS
Branch's Net Promoter Score (NPS) is a 3 with 44% Promoters, 15% Passives, and 41% Detractors. Net Promoter Score tracks whether Branch's customers would recommend using the product based on a scale of -100 to 100.
Branch Overall NPS
| 44% | Promoters |
|---|---|
| 15% | Passives |
| 41% | Detractors |
Branch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 29 | Aug 2020 | 29 |
Nov 2020 22 | Nov 2020 | 22 |
Apr 2021 26 | Apr 2021 | 26 |
May 2022 25 | May 2022 | 25 |
Jul 2022 24 | Jul 2022 | 24 |
Nov 2022 15 | Nov 2022 | 15 |
Dec 2022 6 | Dec 2022 | 6 |
Jan 2023 3 | Jan 2023 | 3 |
May 2023 7 | May 2023 | 7 |
Oct 2023 8 | Oct 2023 | 8 |
Mar 2024 6 | Mar 2024 | 6 |
Sep 2025 3 | Sep 2025 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Branch NPS by Gender
Branch's NPS was rated -100 by Male customers on Comparably.
Male
-100
Branch's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Branch's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Branch NPS by Ethnicity
Branch's NPS was rated -100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -100 | Other | -100 |
Branch NPS by Usage
Branch's NPS was rated the highest by customers who have used Branch's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 17 | 2 to 5 Years | 17 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Branch Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Branch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Branch Customer Loyalty Score by Gender
Branch's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Branch.
Male
70%
Yes
Female
N/A
Yes
Branch Customer Loyalty Score by Ethnicity
Branch's Customer Loyalty score was rated 70% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Branch.
70
out of 100
Other
Branch Product Quality
3/5
Branch has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Branch Product Information
Branch serves markets in the United States, Asia, China, Europe, India, United Kingdom, and Germany. Branch supports Web devices and offers products for small, medium, and large sized businesses.
Branch’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Branch's product the highest. Reviewers from the Tech industry rated Branch the lowest at 2.8.
- Website
- https://branch.io/
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Chinese (Simplified)
Korean
Product Type
Application Development Software
Quick Insights into Branch Product Quality
Branch's Product Quality score was rated highest by customers who have used Branch's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked Branch Product Quality the Highest
Ranked Branch Product Quality the Lowest
Branch Product Quality Score by Gender
Branch's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Branch.
Male
1.5/5
Female
N/A
Branch Product Quality Score by Ethnicity
Branch's Product Quality score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Branch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Branch Product Quality Score by Usage
Branch's Product Quality score was rated 3.6 stars by customers who have used Branch's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Branch Product Quality Score by Industry
Branch's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Branch Pricing
Branch ROI & Value For Money
2.5/5
Branch has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Branch's overall ROI score rated by its users and customers.
Branch Pricing Plans
Branch has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Branch?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Branch ROI
Branch's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Branch's ROI score.
Ranked Branch ROI the Highest
Branch ROI Score by Gender
Branch's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Branch.
Male
1.5/5
Female
N/A
Branch ROI Score by Ethnicity
Branch's ROI score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Branch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Branch ROI Score by Industry
Branch's ROI score was rated 2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Branch Customer Satisfaction (CSAT)
Branch Customer Satisfaction (CSAT) Score
24 / 100
Branch has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Branch Customer Satisfaction
Branch's Customer Satisfaction score was rated highest by Male customers.
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Ranked Branch Customer Satisfaction the Highest
Branch Customer Satisfaction Score by Gender
Branch's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Branch.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Branch Customer Satisfaction Score by Ethnicity
CSAT according to Other
Branch's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Branch.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Branch Customer Service
1.5/5
Branch has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Branch's Customer Service
Address
1975 W El Camino Real, Mountain View, CA 94040
Website
https://branch.io/
Phone Number
650-209-6461
Branch's Social Links
Quick Insights into Branch Customer Service
Branch's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Branch's Customer Service score.
Ranked Branch Customer Service the Highest
Branch Customer Service Score by Gender
Branch's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Branch.
Male
1.5/5
Female
N/A
Branch Customer Service Score by Ethnicity
Branch's Customer Service score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Branch.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Branch as an Employer
4.7/5
Branch has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Branch scored a 3 for Net Promoter Score and a 77 for Employee Net Promoter Score. NPS gauges how likely a customer of Branch would recommend the brand to a friend. ENPS measures how likely Branch employees would recommend working at Branch to a friend.
Net Promoter Score
3
NPS Score
| 44% | Promoters |
|---|---|
| 15% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
77
eNPS Score
| 83% | Promoters |
|---|---|
| 11% | Passive |
| 6% | Detractors |
