-15
NPS
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Brandmuscle
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About Brandmuscle's Brand
Local Marketing Automation, Distributed Marketing Management, Local Media Planning & Buying, Channel Fund Management
Brand at a Glance
66%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Brandmuscle NPS
Brandmuscle's Net Promoter Score (NPS) is a -15 with 35% Promoters, 15% Passives, and 50% Detractors. Net Promoter Score tracks whether Brandmuscle's customers would recommend using the product based on a scale of -100 to 100.
Brandmuscle Overall NPS
| 35% | Promoters |
|---|---|
| 15% | Passives |
| 50% | Detractors |
Brandmuscle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 25 | Feb 2022 | 25 |
Apr 2022 11 | Apr 2022 | 11 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 9 | Aug 2022 | 9 |
Oct 2022 0 | Oct 2022 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
Nov 2023 -8 | Nov 2023 | -8 |
Jan 2024 -6 | Jan 2024 | -6 |
Feb 2024 -6 | Feb 2024 | -6 |
Mar 2024 -7 | Mar 2024 | -7 |
Aug 2024 -12 | Aug 2024 | -12 |
Jun 2025 -15 | Jun 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brandmuscle NPS by Gender
Brandmuscle's NPS was rated -33 by Male customers on Comparably.
Male
-33
Brandmuscle's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
Brandmuscle's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Brandmuscle NPS by Ethnicity
Brandmuscle's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Brandmuscle Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Brandmuscle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brandmuscle Customer Loyalty Score by Gender
Brandmuscle's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Brandmuscle.
Male
40%
Yes
Female
N/A
Yes
Brandmuscle Customer Loyalty Score by Ethnicity
Brandmuscle's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Brandmuscle.
40
out of 100
Caucasian
Brandmuscle Product Quality
3.3/5
Brandmuscle has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Brandmuscle's overall Product Quality score rated by its users and customers.
Brandmuscle Product Information
Brandmuscle’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.brandmuscle.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Business Services
SaaS
Quick Insights into Brandmuscle Product Quality
Brandmuscle's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Brandmuscle's Product Quality.
Ranked Brandmuscle Product Quality the Highest
Brandmuscle Product Quality Score by Gender
Brandmuscle's Product Quality score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Brandmuscle.
Male
4/5
Female
N/A
Brandmuscle Product Quality Score by Ethnicity
Brandmuscle's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Brandmuscle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Brandmuscle Pricing
Brandmuscle ROI & Value For Money
3.4/5
Brandmuscle has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Brandmuscle ROI
Brandmuscle's ROI score was rated highest by Male customers.
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Ranked Brandmuscle ROI the Highest
Brandmuscle ROI Score by Gender
Brandmuscle's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Brandmuscle.
Male
4.1/5
Female
N/A
Brandmuscle ROI Score by Ethnicity
Brandmuscle's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Brandmuscle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Brandmuscle Customer Satisfaction (CSAT)
Brandmuscle Customer Satisfaction (CSAT) Score
64 / 100
Brandmuscle has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Brandmuscle Customer Satisfaction
Brandmuscle's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Brandmuscle's Customer Satisfaction.
Ranked Brandmuscle Customer Satisfaction the Highest
Brandmuscle Customer Satisfaction Score by Gender
Brandmuscle's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Brandmuscle.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Brandmuscle Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Brandmuscle's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Brandmuscle.
34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
Brandmuscle Customer Service
3.3/5
Brandmuscle has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Brandmuscle's Customer Service
Address
233 S. Wacker Dr., Suite 4400, Chicago, IL
Website
http://www.brandmuscle.com
Phone Number
(866) 464-4342
Quick Insights into Brandmuscle Customer Service
Brandmuscle's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Brandmuscle's Customer Service score.
Ranked Brandmuscle Customer Service the Highest
Brandmuscle Customer Service Score by Gender
Brandmuscle's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Brandmuscle.
Male
4.1/5
Female
N/A
Brandmuscle Customer Service Score by Ethnicity
Brandmuscle's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Brandmuscle.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Brandmuscle as an Employer
2.5/5
Brandmuscle has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Brandmuscle scored a -15 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Brandmuscle would recommend the brand to a friend. ENPS measures how likely Brandmuscle employees would recommend working at Brandmuscle to a friend.
Net Promoter Score
-15
NPS Score
| 35% | Promoters |
|---|---|
| 15% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 17% | Promoters |
|---|---|
| 26% | Passive |
| 57% | Detractors |
