0
NPS
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Bray International
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About Bray International's Brand
Bray International manufactures butterfly valves, ball valves, and commercial and industrial actuators.
Brand at a Glance
61%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Bray International NPS
Bray International's Net Promoter Score (NPS) is a 0 with 38% Promoters, 24% Passives, and 38% Detractors. Net Promoter Score tracks whether Bray International's customers would recommend using the product based on a scale of -100 to 100.
Bray International Overall NPS
| 38% | Promoters |
|---|---|
| 24% | Passives |
| 38% | Detractors |
Bray International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -50 | Jun 2020 | -50 |
Nov 2020 0 | Nov 2020 | 0 |
Apr 2021 25 | Apr 2021 | 25 |
May 2021 0 | May 2021 | 0 |
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 -15 | Jun 2022 | -15 |
Oct 2022 0 | Oct 2022 | 0 |
Jan 2023 -11 | Jan 2023 | -11 |
Jun 2023 0 | Jun 2023 | 0 |
Jul 2024 9 | Jul 2024 | 9 |
Oct 2024 8 | Oct 2024 | 8 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bray International NPS by Gender
Bray International's NPS was rated 34 by Male customers on Comparably.
Male
34
Bray International's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Bray International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Bray International NPS by Ethnicity
Bray International's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Bray International Customer Reviews
Out of the 2 Bray International customer reviews 1 was positive and 1 was constructive. Bray International customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bray International Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Bray International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bray International Customer Loyalty Score by Gender
Bray International's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Bray International Customer Loyalty Score by Ethnicity
Bray International's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bray International.
100
out of 100
Caucasian
Bray International Product Quality
3.7/5
Bray International has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Bray International Product Information
Bray International’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.bray.com
- Company Size
- 501-1,000 Employees
Quick Insights into Bray International Product Quality
Bray International's Product Quality score was rated highest by Male customers.
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Ranked Bray International Product Quality the Highest
Bray International Product Quality Score by Gender
Bray International's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Bray International Product Quality Score by Ethnicity
Bray International's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bray International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Bray International Pricing
Bray International ROI & Value For Money
3.3/5
Bray International has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Bray International ROI
Bray International's ROI score was rated highest by Male customers.
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Ranked Bray International ROI the Highest
Bray International ROI Score by Gender
Bray International's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Bray International ROI Score by Ethnicity
Bray International's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bray International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Bray International Customer Satisfaction (CSAT)
Bray International Customer Satisfaction (CSAT) Score
50 / 100
Bray International has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bray International Customer Satisfaction
Bray International's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Bray International Customer Satisfaction the Highest
Bray International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bray International's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
Bray International Customer Service
3.2/5
Bray International has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Bray International's Customer Service
Address
13333 Westland East Boulevard, Houston, TX 77041
Website
http://www.bray.com
Phone Number
281-894-5454
Quick Insights into Bray International Customer Service
Bray International's Customer Service score was rated highest by Male customers.
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Ranked Bray International Customer Service the Highest
Bray International Customer Service Score by Gender
Bray International's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bray International.
Male
3.5/5
Female
N/A
Bray International Customer Service Score by Ethnicity
Bray International's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bray International.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Bray International as an Employer
4.3/5
Bray International has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Bray International scored a 0 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of Bray International would recommend the brand to a friend. ENPS measures how likely Bray International employees would recommend working at Bray International to a friend.
Net Promoter Score
0
NPS Score
| 38% | Promoters |
|---|---|
| 24% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 67% | Promoters |
|---|---|
| 25% | Passive |
| 8% | Detractors |
