5
NPS
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Brazzers
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About Brazzers' Brand
Brand at a Glance
89%
Customer Loyalty
3.9/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
Brazzers NPS
Brazzers's Net Promoter Score (NPS) is a 5 with 51% Promoters, 3% Passives, and 46% Detractors. Net Promoter Score tracks whether Brazzers's customers would recommend using the product based on a scale of -100 to 100.
Brazzers Overall NPS
| 51% | Promoters |
|---|---|
| 3% | Passives |
| 46% | Detractors |
Brazzers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2025 0 | Mar 2025 | 0 |
Apr 2025 4 | Apr 2025 | 4 |
May 2025 11 | May 2025 | 11 |
Jun 2025 7 | Jun 2025 | 7 |
Aug 2025 7 | Aug 2025 | 7 |
Sep 2025 9 | Sep 2025 | 9 |
Oct 2025 7 | Oct 2025 | 7 |
Dec 2025 9 | Dec 2025 | 9 |
Jan 2026 11 | Jan 2026 | 11 |
Feb 2026 11 | Feb 2026 | 11 |
Mar 2026 7 | Mar 2026 | 7 |
May 2026 5 | May 2026 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brazzers NPS by Gender
Brazzers's NPS was rated 16 by Male customers on Comparably.
Male
16
Brazzers's NPS was rated 16 by Male customers on Comparably.
58%
Promoters
0%
Passives
42%
Detractors
Female
N/A
Brazzers's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Brazzers NPS by Ethnicity
Brazzers's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 20 | African American/Black | 20 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other 20 | Other | 20 |
Brazzers NPS by Age
Brazzers's NPS was rated 20 points by customers ages 18-25 on Comparably.
Brazzers NPS by Usage
Brazzers's NPS was rated the highest by customers who have used Brazzers's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
Over 10 Years 100 | Over 10 Years | 100 |
Brazzers Customer Reviews
Out of the 4 Brazzers customer reviews 2 were positive and 2 were constructive. Brazzers customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Brazzers Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Brazzers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brazzers Customer Loyalty Score by Gender
Brazzers's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Brazzers Customer Loyalty Score by Ethnicity
Brazzers's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Brazzers.
64
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Brazzers Customer Loyalty Score by Age
Brazzers's Customer Loyalty score was rated 91% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Brazzers.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 91% | 18-25 | 91% |
Brazzers Customer Loyalty Score by Usage
Brazzers's Customer Loyalty score was rated the highest by customers who have used Brazzers's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Brazzers Product Quality
3.9/5
Brazzers has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Brazzers Product Information
Brazzers’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.brazzers.com
- Company Size
- 501-1,000 Employees
Quick Insights into Brazzers Product Quality
Brazzers's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Brazzers's products/services for Less than 1 Year.
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Ranked Brazzers Product Quality the Highest
Ranked Brazzers Product Quality the Lowest
Brazzers Product Quality Score by Gender
Brazzers's Product Quality score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Brazzers.
Male
4.4/5
Female
N/A
Brazzers Product Quality Score by Ethnicity
Brazzers's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Brazzers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.6 | Other | 4.6 |
Brazzers Product Quality Score by Age
Brazzers's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Brazzers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Brazzers Product Quality Score by Usage
Brazzers's Product Quality score was rated the highest by customers who have used Brazzers's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Brazzers Pricing
Brazzers ROI & Value For Money
3/5
Brazzers has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Brazzers ROI
Brazzers's ROI score was rated highest by customers who have used Brazzers's products/services for 2 to 5 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked Brazzers ROI the Highest
Ranked Brazzers ROI the Lowest
Brazzers ROI Score by Gender
Brazzers's ROI score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Brazzers ROI Score by Ethnicity
Brazzers's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Brazzers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 3.2 | Other | 3.2 |
Brazzers ROI Score by Age
Brazzers's ROI score was rated 3.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Brazzers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
Brazzers ROI Score by Usage
Brazzers's ROI score was rated the highest by customers who have used Brazzers's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Brazzers Customer Satisfaction (CSAT)
Brazzers Customer Satisfaction (CSAT) Score
81 / 100
Brazzers has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
28%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
13%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Brazzers Customer Satisfaction
Brazzers's Customer Satisfaction score was rated highest by customers who have used Brazzers's products/services for 2 to 5 Years, and rated lowest by customers who have used Brazzers's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Brazzers' Customer Satisfaction.
Ranked Brazzers Customer Satisfaction the Highest
Ranked Brazzers Customer Satisfaction the Lowest
Brazzers Customer Satisfaction Score by Gender
Brazzers's Customer Satisfaction score was rated 92 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Brazzers.
92 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 0% |
Brazzers Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Brazzers' Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Brazzers' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Brazzers.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Brazzers' Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Brazzers.
80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Brazzers Customer Satisfaction Score by Age
Brazzers's Customer Satisfaction score was rated 90 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Brazzers.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 90% |
Brazzers Customer Satisfaction Score by Usage
Brazzers's Customer Satisfaction score was rated the highest by customers who have used Brazzers's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Brazzers Customer Service
3.3/5
Brazzers has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Brazzers's Customer Service
Address
Montreal Canada
Website
http://www.brazzers.com
Quick Insights into Brazzers Customer Service
Brazzers's Customer Service score was rated highest by customers who have used Brazzers's products/services for 2 to 5 Years, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Brazzers' Customer Service score.
Ranked Brazzers Customer Service the Highest
Ranked Brazzers Customer Service the Lowest
Brazzers Customer Service Score by Gender
Brazzers's Customer Service score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Brazzers.
Male
3.4/5
Female
N/A
Brazzers Customer Service Score by Ethnicity
Brazzers's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Brazzers.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Other 3.5 | Other | 3.5 |
Brazzers Customer Service Score by Age
Brazzers's Customer Service score was rated 3.3 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
Brazzers Customer Service Score by Usage
Brazzers's Customer Service score was rated the highest by customers who have used Brazzers's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Brazzers as an Employer
Consumer vs. Employees
Brazzers scored a 5 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Brazzers would recommend the brand to a friend. ENPS measures how likely Brazzers employees would recommend working at Brazzers to a friend.
Net Promoter Score
5
NPS Score
| 51% | Promoters |
|---|---|
| 3% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 42% | Promoters |
|---|---|
| 6% | Passive |
| 52% | Detractors |
