-18
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Breather
Marketing or Exec? Claim Your Free Account
About Breather's Brand
Brand at a Glance
47%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Breather NPS
Breather's Net Promoter Score (NPS) is a -18 with 18% Promoters, 46% Passives, and 36% Detractors. Net Promoter Score tracks whether Breather's customers would recommend using the product based on a scale of -100 to 100.
Breather Overall NPS
| 18% | Promoters |
|---|---|
| 46% | Passives |
| 36% | Detractors |
Breather NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
May 2022 -50 | May 2022 | -50 |
Sep 2022 -34 | Sep 2022 | -34 |
Nov 2022 -43 | Nov 2022 | -43 |
Feb 2023 -38 | Feb 2023 | -38 |
Apr 2024 -33 | Apr 2024 | -33 |
May 2024 -30 | May 2024 | -30 |
Jan 2025 -18 | Jan 2025 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Breather Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Breather users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Breather Product Quality
3.8/5
Breather has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Breather's overall Product Quality score rated by its users and customers.
Breather Product Information
Breather’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://breather.com/
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
Breather Pricing
Breather ROI & Value For Money
3.3/5
Breather has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Breather's overall ROI score rated by its users and customers.
Breather Customer Satisfaction (CSAT)
Breather Customer Satisfaction (CSAT) Score
71 / 100
Breather has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
43%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Breather Customer Service
3.4/5
Breather has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Breather's overall Customer Service score rated by its users and customers.
About Breather's Customer Service
Address
New York City, NY 10013
Website
http://breather.com/
Phone Number
800-471-8704
Breather's Social Links
Breather as an Employer
4.0/5
Breather has a 4.0/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Breather scored a -18 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Breather would recommend the brand to a friend. ENPS measures how likely Breather employees would recommend working at Breather to a friend.
Net Promoter Score
-18
NPS Score
| 18% | Promoters |
|---|---|
| 46% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 64% | Promoters |
|---|---|
| 12% | Passive |
| 24% | Detractors |
