18
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Brenntag
Marketing or Exec? Claim Your Free Account
About Brenntag's Brand
We are the global market leader in chemicals and ingredients distribution. The company holds a central role in connecting customers and suppliers of the chemical industry. Headquartered in Essen, Germany, Brenntag has more than 17,000 employees worldwide and operates a network of more than 670 sites in 77 countries. In 2020, Brenntag generated sales of around 11.8 billion EUR. The two global divisions, Brenntag Essentials and Brenntag Specialties provide a full-line portfolio of industrial and specialty chemicals and ingredients as well as tailor-made application, marketing and supply chain solutions, technical and formulation support, comprehensive regulatory know-how, and digital solutions for a wide range of industries. In the field of sustainability, We pursue specific goals and are committed to sustainable solutions in our own sector and the industries served. Our shares are listed on the Frankfurt Stock Exchange and are included in the MDAX and DAX 50 ESG.
Brand at a Glance
75%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Brenntag NPS
Brenntag's Net Promoter Score (NPS) is a 18 with 59% Promoters, 0% Passives, and 41% Detractors. Net Promoter Score tracks whether Brenntag's customers would recommend using the product based on a scale of -100 to 100.
Brenntag Overall NPS
| 59% | Promoters |
|---|---|
| 0% | Passives |
| 41% | Detractors |
Brenntag NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 29 | Jul 2021 | 29 |
Nov 2021 20 | Nov 2021 | 20 |
Jan 2022 13 | Jan 2022 | 13 |
Mar 2022 5 | Mar 2022 | 5 |
Nov 2022 5 | Nov 2022 | 5 |
Feb 2023 10 | Feb 2023 | 10 |
Aug 2023 15 | Aug 2023 | 15 |
Dec 2023 9 | Dec 2023 | 9 |
Mar 2024 17 | Mar 2024 | 17 |
Apr 2024 20 | Apr 2024 | 20 |
Dec 2024 15 | Dec 2024 | 15 |
Aug 2025 19 | Aug 2025 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brenntag NPS by Gender
Female customers rated Brenntag's NPS 26 points higher than Male customers.
Male
-60
Brenntag's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
-34
Brenntag's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Brenntag NPS by Ethnicity
Brenntag's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Brenntag NPS by Usage
Brenntag's NPS was rated -50 points by customers who have used Brenntag's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -50 | 2 to 5 Years | -50 |
Brenntag Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Brenntag users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brenntag Customer Loyalty Score by Gender
Female customers rated Brenntag's Customer Loyalty score 54% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Brenntag.
Male
46%
Yes
Female
100%
Yes
Brenntag Customer Loyalty Score by Ethnicity
Brenntag's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Brenntag.
64
out of 100
Caucasian
Brenntag Customer Loyalty Score by Usage
Brenntag's Customer Loyalty score was rated 55% by customers who have used Brenntag's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Brenntag Customer Loyalty Score by Industry
Brenntag's Customer Loyalty score was rated 70% by Chemicals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Brenntag Product Quality
3.4/5
Brenntag has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Brenntag's overall Product Quality score rated by its users and customers.
Brenntag Product Information
Brenntag’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Chemicals industry rated Brenntag's product the highest.
- Company Size
- 10,000+ Employees
Industry
Chemicals
Quick Insights into Brenntag Product Quality
Brenntag's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Brenntag's Product Quality.
Ranked Brenntag Product Quality the Highest
Ranked Brenntag Product Quality the Lowest
Brenntag Product Quality Score by Gender
Female customers rated Brenntag's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Brenntag.
Male
3/5
Female
3.8/5
Brenntag Product Quality Score by Ethnicity
Brenntag's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Brenntag.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Brenntag Product Quality Score by Usage
Brenntag's Product Quality score was rated 2.7 stars by customers who have used Brenntag's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Brenntag Product Quality Score by Industry
Brenntag's Product Quality score was rated 2.6 stars by Chemicals industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Brenntag Pricing
Brenntag ROI & Value For Money
3.2/5
Brenntag has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Brenntag's overall ROI score rated by its users and customers.
Brenntag Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Chemicals industry.
Quick Insights into Brenntag ROI
Brenntag's ROI score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Brenntag's ROI score.
Ranked Brenntag ROI the Highest
Ranked Brenntag ROI the Lowest
Brenntag ROI Score by Gender
Female customers rated Brenntag's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Brenntag.
Male
2.6/5
Female
3/5
Brenntag ROI Score by Ethnicity
Brenntag's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Brenntag.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Brenntag ROI Score by Usage
Brenntag's ROI score was rated 2.6 stars by customers who have used Brenntag's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Brenntag ROI Score by Industry
Brenntag's ROI score was rated 1.8 stars by Chemicals industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Brenntag Customer Satisfaction (CSAT)
Brenntag Customer Satisfaction (CSAT) Score
55 / 100
Brenntag has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Brenntag Customer Satisfaction
Brenntag's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Brenntag's Customer Satisfaction.
Ranked Brenntag Customer Satisfaction the Highest
Brenntag Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Brenntag's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Brenntag.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Brenntag Customer Service
3.1/5
Brenntag has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Brenntag's overall Customer Service score rated by its users and customers.
About Brenntag's Customer Service
Address
11 Messeallee, 45131 Germany
Website
https://www.brenntag.com/corporate/en/
Phone Number
49-208-7828-0
Brenntag's Social Links
Quick Insights into Brenntag Customer Service
Brenntag's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Brenntag's Customer Service score.
Ranked Brenntag Customer Service the Highest
Ranked Brenntag Customer Service the Lowest
Brenntag Customer Service Score by Gender
Female customers rated Brenntag's Customer Service score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Brenntag.
Male
2.3/5
Female
3.3/5
Brenntag Customer Service Score by Ethnicity
Brenntag's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Brenntag.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Brenntag Customer Service Score by Usage
Brenntag's Customer Service score was rated 2.7 stars by customers who have used Brenntag's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Brenntag Customer Service Score by Industry
Brenntag's Customer Service score was rated 2 stars by Chemicals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Brenntag as an Employer
4.5/5
Brenntag has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Brenntag scored a 18 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Brenntag would recommend the brand to a friend. ENPS measures how likely Brenntag employees would recommend working at Brenntag to a friend.
Net Promoter Score
18
NPS Score
| 59% | Promoters |
|---|---|
| 0% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 51% | Promoters |
|---|---|
| 28% | Passive |
| 21% | Detractors |
