-100
NPS
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Bridge Home Health and Hospice
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About Bridge Home Health and Hospice's Brand
Bridge Home Health and Hospice is committed to providing the highest quality home-based patient care in an atmosphere of respect for human dignity. Our highly trained clinicians and therapists strive to exceed the expectations of our patients, families, caregivers and physicians.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Bridge Home Health and Hospice NPS
Bridge Home Health and Hospice's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Bridge Home Health and Hospice's customers would recommend using the product based on a scale of -100 to 100.
Bridge Home Health and Hospice Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Bridge Home Health and Hospice NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -100 | Jun 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bridge Home Health and Hospice Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Bridge Home Health and Hospice users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bridge Home Health and Hospice Product Quality
1.5/5
Bridge Home Health and Hospice has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bridge Home Health and Hospice's overall Product Quality score rated by its users and customers.
Bridge Home Health and Hospice Product Information
Bridge Home Health and Hospice’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.bridgehh.com
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Bridge Home Health and Hospice Pricing
Bridge Home Health and Hospice ROI & Value For Money
1.5/5
Bridge Home Health and Hospice has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Bridge Home Health and Hospice Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bridge Home Health and Hospice Customer Service
1.5/5
Bridge Home Health and Hospice has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bridge Home Health and Hospice's overall Customer Service score rated by its users and customers.
About Bridge Home Health and Hospice's Customer Service
Address
3636 Nobel Drive, Suite 450, San Diego, CA 92122
Website
https://www.bridgehh.com
Phone Number
(800) 476-0043
Bridge Home Health and Hospice's Social Links
Bridge Home Health and Hospice as an Employer
2.9/5
Bridge Home Health and Hospice has a 2.9/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
Bridge Home Health and Hospice scored a -100 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Bridge Home Health and Hospice would recommend the brand to a friend. ENPS measures how likely Bridge Home Health and Hospice employees would recommend working at Bridge Home Health and Hospice to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 27% | Promoters |
|---|---|
| 18% | Passive |
| 55% | Detractors |
