-50
NPS
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Bridgeline Digital
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About Bridgeline Digital's Brand
Bridgeline Digital develops web app management software and interactive business technology solutions for organizations.
Brand at a Glance
3.3/5
Product Quality
2.7/5
Pricing
2.9/5
Customer Service
Bridgeline Digital NPS
Bridgeline Digital's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Bridgeline Digital's customers would recommend using the product based on a scale of -100 to 100.
Bridgeline Digital Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Bridgeline Digital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -50 | Aug 2020 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bridgeline Digital Product Quality
3.3/5
Bridgeline Digital has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Bridgeline Digital Product Information
Bridgeline Digital serves markets in the United States. Bridgeline Digital supports Web devices and offers products for small, medium, and large sized businesses.
Bridgeline Digital’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Content industry rated Bridgeline Digital's product the highest.
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Quick Insights into Bridgeline Digital Product Quality
Bridgeline Digital's Product Quality score was rated highest by customers who have used Bridgeline Digital's products/services for 2 to 5 Years, and rated lowest by customers who have used Bridgeline Digital's products/services for 5 to 10 Years.
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Ranked Bridgeline Digital Product Quality the Highest
Ranked Bridgeline Digital Product Quality the Lowest
Bridgeline Digital Product Quality Score by Usage
Bridgeline Digital's Product Quality score was rated 3 stars by customers who have used Bridgeline Digital's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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Bridgeline Digital Product Quality Score by Industry
Bridgeline Digital's Product Quality score was rated 3 stars by Content industry customers.
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Bridgeline Digital Pricing
Bridgeline Digital ROI & Value For Money
2.7/5
Bridgeline Digital has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Bridgeline Digital Pricing Plans
Bridgeline Digital has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Bridgeline Digital?
Small Businesses
Medium Businesses
Large Enterprises
Bridgeline Digital Customer Service
2.9/5
Bridgeline Digital has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Bridgeline Digital's Customer Service
Address
80 Blanchard Road, Burlington, MA
Website
http://www.bridgelinedigital.com
Phone Number
(781) 376-5033
Bridgeline Digital as an Employer
3.0/5
Bridgeline Digital has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Bridgeline Digital scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Bridgeline Digital would recommend the brand to a friend. ENPS measures how likely Bridgeline Digital employees would recommend working at Bridgeline Digital to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
