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NPS
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Bridgenext
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About Bridgenext's Brand
Bridgenext is a Jacksonville, Florida-based global digital consultancy with offices across the U.S., Canada, Argentina, and India. Formerly known as Emtec, the company rebranded in 2024 after combining the Emtec, Emtec Digital, Wave6, and DEFINITION 6 brands. Bridgenext provides digital product engineering, data and AI, infrastructure modernization, automation, Salesforce and CRM implementation, and customer experience services to enterprise, education, and government clients. The company has expanded through acquisitions including CodeScience and Folcode and is backed by Kelso & Company.
Brand at a Glance
81%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Bridgenext CMO
Bridgenext NPS
Bridgenext's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether Bridgenext's customers would recommend using the product based on a scale of -100 to 100.
Bridgenext Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
Bridgenext NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Sep 2021 50 | Sep 2021 | 50 |
Feb 2022 0 | Feb 2022 | 0 |
Jun 2022 40 | Jun 2022 | 40 |
Jul 2022 0 | Jul 2022 | 0 |
Apr 2024 10 | Apr 2024 | 10 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bridgenext Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Bridgenext users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bridgenext Product Quality
3.5/5
Bridgenext has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bridgenext's overall Product Quality score rated by its users and customers.
Bridgenext Product Information
Bridgenext’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://Bridgenext.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Bridgenext Pricing
Bridgenext ROI & Value For Money
3.5/5
Bridgenext has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Bridgenext Customer Satisfaction (CSAT)
Bridgenext Customer Satisfaction (CSAT) Score
50 / 100
Bridgenext has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
10%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bridgenext Customer Service
3.6/5
Bridgenext has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Bridgenext's Customer Service
Address
Jacksonville, FL
Website
https://Bridgenext.com
Phone Number
(904) 739-7676
Bridgenext as an Employer
3.3/5
Bridgenext has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Bridgenext scored a 0 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Bridgenext would recommend the brand to a friend. ENPS measures how likely Bridgenext employees would recommend working at Bridgenext to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 23% | Promoters |
|---|---|
| 23% | Passive |
| 54% | Detractors |
