-57
NPS
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Briggs & Stratton Corporation
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About Briggs & Stratton Corporation's Brand
Briggs & Stratton Corporation (Briggs & Stratton) is a producer of air cooled gasoline engines for outdoor power equipment.
Brand at a Glance
65%
Customer Loyalty
2.2/5
Product Quality
2.3/5
Pricing
2.1/5
Customer Service
Briggs & Stratton Corporation NPS
Briggs & Stratton Corporation's Net Promoter Score (NPS) is a -57 with 17% Promoters, 9% Passives, and 74% Detractors. Net Promoter Score tracks whether Briggs & Stratton Corporation's customers would recommend using the product based on a scale of -100 to 100.
Briggs & Stratton Corporation Overall NPS
| 17% | Promoters |
|---|---|
| 9% | Passives |
| 74% | Detractors |
Briggs & Stratton Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -50 | Jul 2022 | -50 |
Aug 2022 -50 | Aug 2022 | -50 |
Oct 2022 -52 | Oct 2022 | -52 |
Nov 2022 -49 | Nov 2022 | -49 |
Dec 2022 -51 | Dec 2022 | -51 |
Jan 2023 -52 | Jan 2023 | -52 |
Apr 2023 -54 | Apr 2023 | -54 |
May 2023 -56 | May 2023 | -56 |
Jul 2023 -61 | Jul 2023 | -61 |
Nov 2023 -58 | Nov 2023 | -58 |
Jan 2024 -60 | Jan 2024 | -60 |
Feb 2024 -57 | Feb 2024 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Briggs & Stratton Corporation NPS by Gender
Male customers rated Briggs & Stratton Corporation's NPS 54 points higher than Female customers.
Male
-46
Briggs & Stratton Corporation's NPS was rated -46 by Male customers on Comparably.
18%
Promoters
18%
Passives
64%
Detractors
Female
-100
Briggs & Stratton Corporation's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Briggs & Stratton Corporation NPS by Ethnicity
Briggs & Stratton Corporation's NPS was rated -55 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -55 | Caucasian | -55 |
Briggs & Stratton Corporation NPS by Age
Briggs & Stratton Corporation's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Briggs & Stratton Corporation NPS by Usage
Briggs & Stratton Corporation's NPS was rated the highest by customers who have used Briggs & Stratton Corporation's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -80 | 1 to 2 Years | -80 |
Over 10 Years -63 | Over 10 Years | -63 |
Briggs & Stratton Corporation Customer Reviews
Out of the 5 Briggs & Stratton Corporation customer reviews 2 were positive and 3 were constructive. Briggs & Stratton Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Briggs & Stratton Corporation Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Briggs & Stratton Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Briggs & Stratton Corporation Customer Loyalty Score by Gender
Male customers rated Briggs & Stratton Corporation's Customer Loyalty score 42% higher than Female customers.
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Male
75%
Yes
Female
33%
Yes
Briggs & Stratton Corporation Customer Loyalty Score by Ethnicity
Briggs & Stratton Corporation's Customer Loyalty score was rated 67% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Briggs & Stratton Corporation.
67
out of 100
Caucasian
Briggs & Stratton Corporation Customer Loyalty Score by Age
Briggs & Stratton Corporation's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Briggs & Stratton Corporation.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 46% | 51-55 | 46% |
56-60 70% | 56-60 | 70% |
66+ 100% | 66+ | 100% |
Briggs & Stratton Corporation Customer Loyalty Score by Usage
Briggs & Stratton Corporation's Customer Loyalty score was rated the highest by customers who have used Briggs & Stratton Corporation's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Briggs & Stratton Corporation Product Quality
2.2/5
Briggs & Stratton Corporation has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Briggs & Stratton Corporation Product Information
Briggs & Stratton Corporation’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Briggs & Stratton Corporation Product Quality
Briggs & Stratton Corporation's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers who have used Briggs & Stratton Corporation's products/services for Over 10 Years.
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Ranked Briggs & Stratton Corporation Product Quality the Highest
Ranked Briggs & Stratton Corporation Product Quality the Lowest
Briggs & Stratton Corporation Product Quality Score by Gender
Male customers rated Briggs & Stratton Corporation's Product Quality score 0.4 stars higher than Female customers.
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Male
1.9/5
Female
1.5/5
Briggs & Stratton Corporation Product Quality Score by Ethnicity
Briggs & Stratton Corporation's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Briggs & Stratton Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Briggs & Stratton Corporation Product Quality Score by Age
Briggs & Stratton Corporation's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Briggs & Stratton Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.1 | 51-55 | 2.1 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Briggs & Stratton Corporation Product Quality Score by Usage
Briggs & Stratton Corporation's Product Quality score was rated 1.5 stars by customers who have used Briggs & Stratton Corporation's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Briggs & Stratton Corporation Pricing
Briggs & Stratton Corporation ROI & Value For Money
2.3/5
Briggs & Stratton Corporation has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into Briggs & Stratton Corporation ROI
Briggs & Stratton Corporation's ROI score was rated highest by customers ages 51-55, and rated lowest by customers who have used Briggs & Stratton Corporation's products/services for Over 10 Years.
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Ranked Briggs & Stratton Corporation ROI the Highest
Ranked Briggs & Stratton Corporation ROI the Lowest
Briggs & Stratton Corporation ROI Score by Gender
Male customers rated Briggs & Stratton Corporation's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Briggs & Stratton Corporation.
Male
1.9/5
Female
1.5/5
Briggs & Stratton Corporation ROI Score by Ethnicity
Briggs & Stratton Corporation's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Briggs & Stratton Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Briggs & Stratton Corporation ROI Score by Age
Briggs & Stratton Corporation's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Briggs & Stratton Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.1 | 51-55 | 2.1 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Briggs & Stratton Corporation ROI Score by Usage
Briggs & Stratton Corporation's ROI score was rated 1.5 stars by customers who have used Briggs & Stratton Corporation's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Briggs & Stratton Corporation Customer Satisfaction (CSAT)
Briggs & Stratton Corporation Customer Satisfaction (CSAT) Score
27 / 100
Briggs & Stratton Corporation has an overall Customer Satisfaction score of 27 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
5%
Very Dissatisfied
59%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Briggs & Stratton Corporation Customer Satisfaction
Briggs & Stratton Corporation's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by Female customers.
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Ranked Briggs & Stratton Corporation Customer Satisfaction the Highest
Ranked Briggs & Stratton Corporation Customer Satisfaction the Lowest
Briggs & Stratton Corporation Customer Satisfaction Score by Gender
Male customers rated Briggs & Stratton Corporation's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Briggs & Stratton Corporation.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Briggs & Stratton Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Briggs & Stratton Corporation's Customer Satisfaction (CSAT) score was rated 27% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Briggs & Stratton Corporation.
27 / 100
Very Satisfied
27%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
73%
Briggs & Stratton Corporation Customer Satisfaction Score by Age
Briggs & Stratton Corporation's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Briggs & Stratton Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 40% | |||||||||||||||
| 66+ | 0% |
Briggs & Stratton Corporation Customer Satisfaction Score by Usage
Briggs & Stratton Corporation's Customer Satisfaction score was rated the highest by customers who have used Briggs & Stratton Corporation's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Briggs & Stratton Corporation Customer Service
2.1/5
Briggs & Stratton Corporation has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Briggs & Stratton Corporation's Customer Service
Address
12301 West Wirth Street, Wisconsin Dells, WI
Website
http://www.briggsandstratton.com/us/en
Phone Number
(414) 479-1220
Quick Insights into Briggs & Stratton Corporation Customer Service
Briggs & Stratton Corporation's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers who have used Briggs & Stratton Corporation's products/services for Over 10 Years.
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Ranked Briggs & Stratton Corporation Customer Service the Highest
Ranked Briggs & Stratton Corporation Customer Service the Lowest
Briggs & Stratton Corporation Customer Service Score by Gender
Male customers rated Briggs & Stratton Corporation's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Briggs & Stratton Corporation.
Male
1.8/5
Female
1.5/5
Briggs & Stratton Corporation Customer Service Score by Ethnicity
Briggs & Stratton Corporation's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Briggs & Stratton Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Briggs & Stratton Corporation Customer Service Score by Age
Briggs & Stratton Corporation's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Briggs & Stratton Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2.1 | 51-55 | 2.1 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Briggs & Stratton Corporation Customer Service Score by Usage
Briggs & Stratton Corporation's Customer Service score was rated 1.5 stars by customers who have used Briggs & Stratton Corporation's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Briggs & Stratton Corporation as an Employer
2.6/5
Briggs & Stratton Corporation has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Briggs & Stratton Corporation
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Briggs & Stratton Corporation scored a -57 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Briggs & Stratton Corporation would recommend the brand to a friend. ENPS measures how likely Briggs & Stratton Corporation employees would recommend working at Briggs & Stratton Corporation to a friend.
Net Promoter Score
-57
NPS Score
| 17% | Promoters |
|---|---|
| 9% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 19% | Promoters |
|---|---|
| 25% | Passive |
| 56% | Detractors |
