-100
NPS
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Bright Cellars
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About Bright Cellars' Brand
Bright Cellars is the monthly wine club that matches you with wine that you'll love.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
2/5
Pricing
3/5
Customer Service
Bright Cellars NPS
Bright Cellars's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Bright Cellars's customers would recommend using the product based on a scale of -100 to 100.
Bright Cellars Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Bright Cellars NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bright Cellars Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Bright Cellars users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bright Cellars Product Quality
1.5/5
Bright Cellars has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bright Cellars' overall Product Quality score rated by its users and customers.
Bright Cellars Product Information
Bright Cellars’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.brightcellars.com
- Company Size
- 11-50 Employees
Industry
Tech
Food and Beverages
Bright Cellars Pricing
Bright Cellars ROI & Value For Money
2/5
Bright Cellars has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Bright Cellars' overall ROI score rated by its users and customers.
Bright Cellars Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bright Cellars Customer Service
3/5
Bright Cellars has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Bright Cellars' overall Customer Service score rated by its users and customers.
About Bright Cellars's Customer Service
Address
Cambridge, MA
Website
http://www.brightcellars.com
Phone Number
415-794-7199
Consumer vs. Employees
Bright Cellars scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Bright Cellars would recommend the brand to a friend. ENPS measures how likely Bright Cellars employees would recommend working at Bright Cellars to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
