75
NPS
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Bright Pattern
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About Bright Pattern's Brand
Bright Pattern is a provider of next generation cloud based call center software.
Brand at a Glance
100%
Customer Loyalty
4.4/5
Product Quality
4.5/5
Pricing
4.1/5
Customer Service
Bright Pattern NPS
Bright Pattern's Net Promoter Score (NPS) is a 75 with 81% Promoters, 13% Passives, and 6% Detractors. Net Promoter Score tracks whether Bright Pattern's customers would recommend using the product based on a scale of -100 to 100.
Bright Pattern Overall NPS
| 81% | Promoters |
|---|---|
| 13% | Passives |
| 6% | Detractors |
Bright Pattern NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 74 | Aug 2020 | 74 |
Sep 2020 73 | Sep 2020 | 73 |
Jan 2021 75 | Jan 2021 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bright Pattern NPS by Usage
Bright Pattern's NPS was rated the highest by customers who have used Bright Pattern's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
1 to 2 Years 91 | 1 to 2 Years | 91 |
Bright Pattern Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Bright Pattern users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bright Pattern Product Quality
4.4/5
Bright Pattern has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Bright Pattern's overall Product Quality score rated by its users and customers.
Bright Pattern Product Information
Bright Pattern serves markets in the United States, Asia, China, Europe, Japan, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Bright Pattern supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Bright Pattern’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.brightpattern.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Communication Software
Customer Experience Software
System Administration Software
Call Center Software
Contact Center Software
Customer Service Software
IVR Software
Predictive Dialer Software
Bright Pattern Pricing
Bright Pattern ROI & Value For Money
4.5/5
Bright Pattern has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bright Pattern's overall ROI score rated by its users and customers.
Bright Pattern Pricing Plans
Bright Pattern has a pricing structure that accommodates small, medium, and large businesses. Starting from $70/month, Bright Pattern uses a subscription model.
Who Uses Bright Pattern?
Small Businesses
Medium Businesses
Large Enterprises
Bright Pattern Customer Service
4.1/5
Bright Pattern has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Bright Pattern's overall Customer Service score rated by its users and customers.
About Bright Pattern's Customer Service
Address
1250 Bayhill Dr., San Bruno, CA 94066
Website
http://www.brightpattern.com
Phone Number
7202092818
Bright Pattern as an Employer
3.4/5
Bright Pattern has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Bright Pattern scored a 75 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Bright Pattern would recommend the brand to a friend. ENPS measures how likely Bright Pattern employees would recommend working at Bright Pattern to a friend.
Net Promoter Score
75
NPS Score
| 81% | Promoters |
|---|---|
| 13% | Passive |
| 6% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
