Brightly Software Inc NPS

Brightly Software Inc's Net Promoter Score (NPS) is a 59 with 76% Promoters, 7% Passives, and 17% Detractors. Net Promoter Score tracks whether Brightly Software Inc's customers would recommend using the product based on a scale of -100 to 100.

Brightly Software Inc Overall NPS

59

NPS

76%	Promoters
7%	Passives
17%	Detractors

Brightly Software Inc NPS Trend

-100

-50

0

50

100

Summary	Date	Score
Aug 2020 49	Aug 2020	49
Jan 2021 52	Jan 2021	52
Mar 2021 54	Mar 2021	54
May 2021 58	May 2021	58
Aug 2022 57	Aug 2022	57

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.