54
NPS
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Brightpearl
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About Brightpearl's Brand
A leading cloud-based retail management system which exists to help small and medium sized retailers to accelerate their growth and profits.
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.2/5
Customer Service
Brightpearl NPS
Brightpearl's Net Promoter Score (NPS) is a 54 with 70% Promoters, 14% Passives, and 16% Detractors. Net Promoter Score tracks whether Brightpearl's customers would recommend using the product based on a scale of -100 to 100.
Brightpearl Overall NPS
| 70% | Promoters |
|---|---|
| 14% | Passives |
| 16% | Detractors |
Brightpearl NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 57 | Aug 2020 | 57 |
Mar 2021 52 | Mar 2021 | 52 |
Dec 2021 54 | Dec 2021 | 54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brightpearl NPS by Usage
Brightpearl's NPS was rated the highest by customers who have used Brightpearl's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
2 to 5 Years 73 | 2 to 5 Years | 73 |
Brightpearl Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Brightpearl users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brightpearl Product Quality
4/5
Brightpearl has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Brightpearl's overall Product Quality score rated by its users and customers.
Brightpearl Product Information
Brightpearl serves markets in the United States, Europe, Canada, and United Kingdom. Brightpearl supports iOS and Web devices and offers products for medium and large sized businesses.
Brightpearl’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.brightpearl.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Content
Enterprise
FinTech
SaaS
Small Business Services
Languages Supported
English
Product Type
Shopping Cart Software
Point of Sale (POS) Software
eCommerce Software
Communication Software
Business Process Management (BPM) Software
Warehouse Management Software
Inventory Management Software
Order Management Software
Order Entry Software
Sales Management Software
Enterprise Resource Planning (ERP) Software
Accounting Software
Business Management Software
Inventory Control Software
Retail Management Software
Retail Store Software
Multi-Channel eCommerce Software
Brightpearl Pricing
Brightpearl ROI & Value For Money
4/5
Brightpearl has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Brightpearl's overall ROI score rated by its users and customers.
Brightpearl Pricing Plans
Brightpearl has a pricing structure that accommodates medium and large businesses.
Who Uses Brightpearl?
Medium Businesses
Large Enterprises
Brightpearl Customer Satisfaction (CSAT)
Brightpearl Customer Satisfaction (CSAT) Score
100 / 100
Brightpearl has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Brightpearl Customer Service
3.2/5
Brightpearl has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Brightpearl's Customer Service
Address
Techspace 4th Floor, 98 San Jacinto Blvd, Austin, TX 78701 United Kingdom
Website
https://www.brightpearl.com/
Consumer vs. Employees
Brightpearl scored a 54 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Brightpearl would recommend the brand to a friend. ENPS measures how likely Brightpearl employees would recommend working at Brightpearl to a friend.
Net Promoter Score
54
NPS Score
| 70% | Promoters |
|---|---|
| 14% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
