29
NPS
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Brightstar
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About Brightstar's Brand
Brightstar provides innovate and best in class solutions to manufacturers, operators and enterprises in the telecommunication industry.
Brand at a Glance
80%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Brightstar NPS
Brightstar's Net Promoter Score (NPS) is a 29 with 50% Promoters, 29% Passives, and 21% Detractors. Net Promoter Score tracks whether Brightstar's customers would recommend using the product based on a scale of -100 to 100.
Brightstar Overall NPS
| 50% | Promoters |
|---|---|
| 29% | Passives |
| 21% | Detractors |
Brightstar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Feb 2021 50 | Feb 2021 | 50 |
Jun 2021 40 | Jun 2021 | 40 |
Jul 2021 34 | Jul 2021 | 34 |
Aug 2021 43 | Aug 2021 | 43 |
Oct 2021 38 | Oct 2021 | 38 |
Jan 2022 22 | Jan 2022 | 22 |
Feb 2022 10 | Feb 2022 | 10 |
Aug 2022 18 | Aug 2022 | 18 |
Nov 2022 25 | Nov 2022 | 25 |
Aug 2023 23 | Aug 2023 | 23 |
Jul 2024 29 | Jul 2024 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brightstar NPS by Gender
Brightstar's NPS was rated 17 by Male customers on Comparably.
Male
17
Brightstar's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
N/A
Brightstar's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Brightstar NPS by Usage
Brightstar's NPS was rated -34 points by customers who have used Brightstar's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
Brightstar Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Brightstar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brightstar Customer Loyalty Score by Gender
Brightstar's Customer Loyalty score was rated 85 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Brightstar.
Male
85%
Yes
Female
N/A
Yes
Brightstar Customer Loyalty Score by Usage
Brightstar's Customer Loyalty score was rated 100% by customers who have used Brightstar's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Brightstar Product Quality
3.5/5
Brightstar has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Brightstar Product Information
Brightstar’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.brightstar.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Consumer Services
FinTech
Hardware and Devices
Mobile App
Real Estate
Quick Insights into Brightstar Product Quality
Brightstar's Product Quality score was rated highest by customers who have used Brightstar's products/services for 1 to 2 Years.
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Ranked Brightstar Product Quality the Highest
Brightstar Product Quality Score by Gender
Brightstar's Product Quality score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Brightstar.
Male
2.5/5
Female
N/A
Brightstar Product Quality Score by Usage
Brightstar's Product Quality score was rated 2.6 stars by customers who have used Brightstar's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Brightstar Pricing
Brightstar ROI & Value For Money
3.3/5
Brightstar has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Brightstar ROI
Brightstar's ROI score was rated highest by customers who have used Brightstar's products/services for 1 to 2 Years.
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Ranked Brightstar ROI the Highest
Brightstar ROI Score by Gender
Brightstar's ROI score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Brightstar.
Male
2.7/5
Female
N/A
Brightstar ROI Score by Usage
Brightstar's ROI score was rated 3.1 stars by customers who have used Brightstar's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Brightstar Customer Satisfaction (CSAT)
Brightstar Customer Satisfaction (CSAT) Score
75 / 100
Brightstar has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Brightstar Customer Satisfaction
Brightstar's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Brightstar's Customer Satisfaction.
Ranked Brightstar Customer Satisfaction the Highest
Brightstar Customer Satisfaction Score by Gender
Brightstar's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Brightstar.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Brightstar Customer Service
3.6/5
Brightstar has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Brightstar's Customer Service
Address
Miami, FL
Website
http://www.brightstar.com
Phone Number
3013027558
Quick Insights into Brightstar Customer Service
Brightstar's Customer Service score was rated highest by customers who have used Brightstar's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Brightstar's Customer Service score.
Ranked Brightstar Customer Service the Highest
Brightstar Customer Service Score by Gender
Brightstar's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Brightstar.
Male
3.1/5
Female
N/A
Brightstar Customer Service Score by Usage
Brightstar's Customer Service score was rated 3.1 stars by customers who have used Brightstar's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Brightstar as an Employer
3.4/5
Brightstar has a 3.4/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Brightstar scored a 29 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Brightstar would recommend the brand to a friend. ENPS measures how likely Brightstar employees would recommend working at Brightstar to a friend.
Net Promoter Score
29
NPS Score
| 50% | Promoters |
|---|---|
| 29% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 44% | Promoters |
|---|---|
| 8% | Passive |
| 48% | Detractors |
