-22
NPS
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BrightView Landscapes LLC
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About BrightView Landscapes LLC's Brand
BrightView provides the highest quality landscape and snow services with a worry-free, dependable service commitment.
Brand at a Glance
66%
Customer Loyalty
2.3/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
BrightView Landscapes LLC CMO
Todd Chambers
Todd Chambers serves as the EVP, Chief Marketing Officer for BrightView Landscapes. Todd started at BrightView Landscapes in December of 2017. Todd is based in the Greater Philadelphia Area.
BrightView Landscapes LLC NPS
BrightView Landscapes LLC's Net Promoter Score (NPS) is a -22 with 34% Promoters, 10% Passives, and 56% Detractors. Net Promoter Score tracks whether BrightView Landscapes LLC's customers would recommend using the product based on a scale of -100 to 100.
BrightView Landscapes LLC Overall NPS
| 34% | Promoters |
|---|---|
| 10% | Passives |
| 56% | Detractors |
BrightView Landscapes LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -27 | Feb 2023 | -27 |
Apr 2023 -27 | Apr 2023 | -27 |
Jun 2023 -28 | Jun 2023 | -28 |
Jul 2023 -26 | Jul 2023 | -26 |
Sep 2023 -28 | Sep 2023 | -28 |
Nov 2023 -26 | Nov 2023 | -26 |
Feb 2024 -22 | Feb 2024 | -22 |
May 2024 -23 | May 2024 | -23 |
Jun 2024 -21 | Jun 2024 | -21 |
Aug 2024 -21 | Aug 2024 | -21 |
Jan 2025 -22 | Jan 2025 | -22 |
Mar 2025 -22 | Mar 2025 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BrightView Landscapes LLC NPS by Gender
Male customers rated BrightView Landscapes LLC's NPS 50 points higher than Female customers.
Male
-50
BrightView Landscapes LLC's NPS was rated -50 by Male customers on Comparably.
20%
Promoters
10%
Passives
70%
Detractors
Female
-100
BrightView Landscapes LLC's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
BrightView Landscapes LLC NPS by Ethnicity
BrightView Landscapes LLC's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
BrightView Landscapes LLC NPS by Age
BrightView Landscapes LLC's NPS was rated -100 points by customers ages 66+ on Comparably.
BrightView Landscapes LLC NPS by Usage
BrightView Landscapes LLC's NPS was rated the highest by customers who have used BrightView Landscapes LLC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
BrightView Landscapes LLC Customer Reviews
Out of the 2 BrightView Landscapes LLC customer reviews 1 was positive and 1 was constructive. BrightView Landscapes LLC customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
BrightView Landscapes LLC Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of BrightView Landscapes LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BrightView Landscapes LLC Customer Loyalty Score by Gender
BrightView Landscapes LLC's Customer Loyalty score was rated 55 by both Female and Male customers on Comparably.
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Male
55%
Yes
Female
55%
Yes
BrightView Landscapes LLC Customer Loyalty Score by Ethnicity
BrightView Landscapes LLC's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BrightView Landscapes LLC.
64
out of 100
Caucasian
BrightView Landscapes LLC Customer Loyalty Score by Age
BrightView Landscapes LLC's Customer Loyalty score was rated 10% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of BrightView Landscapes LLC.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 10% | 66+ | 10% |
BrightView Landscapes LLC Customer Loyalty Score by Usage
BrightView Landscapes LLC's Customer Loyalty score was rated the highest by customers who have used BrightView Landscapes LLC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BrightView Landscapes LLC Customer Loyalty Score by Industry
BrightView Landscapes LLC's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
BrightView Landscapes LLC Product Quality
2.3/5
BrightView Landscapes LLC has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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BrightView Landscapes LLC Product Information
BrightView Landscapes LLC’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated BrightView Landscapes LLC's product the highest.
- Website
- https://www.brightview.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into BrightView Landscapes LLC Product Quality
BrightView Landscapes LLC's Product Quality score was rated highest by customers who have used BrightView Landscapes LLC's products/services for 1 to 2 Years, and rated lowest by customers who have used BrightView Landscapes LLC's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked BrightView Landscapes LLC's Product Quality.
Ranked BrightView Landscapes LLC Product Quality the Highest
Ranked BrightView Landscapes LLC Product Quality the Lowest
BrightView Landscapes LLC Product Quality Score by Gender
Male customers rated BrightView Landscapes LLC's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BrightView Landscapes LLC.
Male
2/5
Female
1.5/5
BrightView Landscapes LLC Product Quality Score by Ethnicity
BrightView Landscapes LLC's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BrightView Landscapes LLC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
BrightView Landscapes LLC Product Quality Score by Age
BrightView Landscapes LLC's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of BrightView Landscapes LLC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
BrightView Landscapes LLC Product Quality Score by Usage
BrightView Landscapes LLC's Product Quality score was rated the highest by customers who have used BrightView Landscapes LLC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BrightView Landscapes LLC Product Quality Score by Industry
BrightView Landscapes LLC's Product Quality score was rated 1.5 stars by Tech industry customers.
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BrightView Landscapes LLC Pricing
BrightView Landscapes LLC ROI & Value For Money
2.4/5
BrightView Landscapes LLC has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock BrightView Landscapes LLC's overall ROI score rated by its users and customers.
BrightView Landscapes LLC Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into BrightView Landscapes LLC ROI
BrightView Landscapes LLC's ROI score was rated highest by customers who have used BrightView Landscapes LLC's products/services for 1 to 2 Years, and rated lowest by customers who have used BrightView Landscapes LLC's products/services for Less than 1 Year.
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Ranked BrightView Landscapes LLC ROI the Highest
Ranked BrightView Landscapes LLC ROI the Lowest
BrightView Landscapes LLC ROI Score by Gender
Male customers rated BrightView Landscapes LLC's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BrightView Landscapes LLC.
Male
2.1/5
Female
1.5/5
BrightView Landscapes LLC ROI Score by Ethnicity
BrightView Landscapes LLC's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BrightView Landscapes LLC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
BrightView Landscapes LLC ROI Score by Age
BrightView Landscapes LLC's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of BrightView Landscapes LLC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
BrightView Landscapes LLC ROI Score by Usage
BrightView Landscapes LLC's ROI score was rated the highest by customers who have used BrightView Landscapes LLC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BrightView Landscapes LLC ROI Score by Industry
BrightView Landscapes LLC's ROI score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
BrightView Landscapes LLC Customer Satisfaction (CSAT)
BrightView Landscapes LLC Customer Satisfaction (CSAT) Score
34 / 100
BrightView Landscapes LLC has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
11%
Very Dissatisfied
49%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BrightView Landscapes LLC Customer Satisfaction
BrightView Landscapes LLC's Customer Satisfaction score was rated highest by customers who have used BrightView Landscapes LLC's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked BrightView Landscapes LLC Customer Satisfaction the Highest
Ranked BrightView Landscapes LLC Customer Satisfaction the Lowest
BrightView Landscapes LLC Customer Satisfaction Score by Gender
Male customers rated BrightView Landscapes LLC's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BrightView Landscapes LLC.
43 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 43% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
BrightView Landscapes LLC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BrightView Landscapes LLC's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BrightView Landscapes LLC.
33 / 100
Very Satisfied
11%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
56%
BrightView Landscapes LLC Customer Satisfaction Score by Age
BrightView Landscapes LLC's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of BrightView Landscapes LLC.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
BrightView Landscapes LLC Customer Satisfaction Score by Usage
BrightView Landscapes LLC's Customer Satisfaction score was rated 50 points by customers who have used BrightView Landscapes LLC's products/services for 1 to 2 Years.
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BrightView Landscapes LLC Customer Service
2.4/5
BrightView Landscapes LLC has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About BrightView Landscapes LLC's Customer Service
Address
Calabasas, CA
Website
https://www.brightview.com
Phone Number
12158911243
Quick Insights into BrightView Landscapes LLC Customer Service
BrightView Landscapes LLC's Customer Service score was rated highest by customers who have used BrightView Landscapes LLC's products/services for 1 to 2 Years, and rated lowest by customers who have used BrightView Landscapes LLC's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked BrightView Landscapes LLC's Customer Service score.
Ranked BrightView Landscapes LLC Customer Service the Highest
Ranked BrightView Landscapes LLC Customer Service the Lowest
BrightView Landscapes LLC Customer Service Score by Gender
Male customers rated BrightView Landscapes LLC's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BrightView Landscapes LLC.
Male
2/5
Female
1.5/5
BrightView Landscapes LLC Customer Service Score by Ethnicity
BrightView Landscapes LLC's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BrightView Landscapes LLC.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
BrightView Landscapes LLC Customer Service Score by Age
BrightView Landscapes LLC's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of BrightView Landscapes LLC.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
BrightView Landscapes LLC Customer Service Score by Usage
BrightView Landscapes LLC's Customer Service score was rated the highest by customers who have used BrightView Landscapes LLC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BrightView Landscapes LLC Customer Service Score by Industry
BrightView Landscapes LLC's Customer Service score was rated 1.5 stars by Tech industry customers.
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BrightView Landscapes LLC as an Employer
3.2/5
BrightView Landscapes LLC has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of BrightView Landscapes LLC
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
BrightView Landscapes LLC scored a -22 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of BrightView Landscapes LLC would recommend the brand to a friend. ENPS measures how likely BrightView Landscapes LLC employees would recommend working at BrightView Landscapes LLC to a friend.
Net Promoter Score
-22
NPS Score
| 34% | Promoters |
|---|---|
| 10% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
1
eNPS Score
| 43% | Promoters |
|---|---|
| 15% | Passive |
| 42% | Detractors |
