-100
NPS
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BrightVolt
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About BrightVolt's Brand
BrightVolt is an innovative manufacturer of solid state thin & flexible lithium polymer batteries and power efficient thin & flexible.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
BrightVolt NPS
BrightVolt's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether BrightVolt's customers would recommend using the product based on a scale of -100 to 100.
BrightVolt Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
BrightVolt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BrightVolt Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of BrightVolt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BrightVolt Product Quality
1.5/5
BrightVolt has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BrightVolt's overall Product Quality score rated by its users and customers.
BrightVolt Product Information
BrightVolt’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.brightvolt.com/
- Company Size
- 11-50 Employees
Industry
Tech
Energy
Hardware and Devices
BrightVolt Pricing
BrightVolt ROI & Value For Money
1.5/5
BrightVolt has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BrightVolt's overall ROI score rated by its users and customers.
BrightVolt Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BrightVolt Customer Service
1.5/5
BrightVolt has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BrightVolt's overall Customer Service score rated by its users and customers.
About BrightVolt's Customer Service
Address
2700 Interstate Drive, Lakeland, FL 33805
Website
http://www.brightvolt.com/
Phone Number
(863)603-7640
Consumer vs. Employees
BrightVolt scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of BrightVolt would recommend the brand to a friend. ENPS measures how likely BrightVolt employees would recommend working at BrightVolt to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
