25
NPS
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brightwheel
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About brightwheel's Brand
Free, easy-to-use tool for schools + daycares for attendance, online bill pay, parent communication, recording activities, & photos
Brand at a Glance
69%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
brightwheel NPS
brightwheel's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether brightwheel's customers would recommend using the product based on a scale of -100 to 100.
brightwheel Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
brightwheel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Jun 2022 33 | Jun 2022 | 33 |
Feb 2023 0 | Feb 2023 | 0 |
Sep 2023 20 | Sep 2023 | 20 |
Apr 2024 17 | Apr 2024 | 17 |
Jul 2024 29 | Jul 2024 | 29 |
Sep 2024 25 | Sep 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
brightwheel Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of brightwheel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
brightwheel Product Quality
4.1/5
brightwheel has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock brightwheel's overall Product Quality score rated by its users and customers.
brightwheel Product Information
brightwheel’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Education
Media
SaaS
Sports & Entertainment
brightwheel Pricing
brightwheel ROI & Value For Money
3.9/5
brightwheel has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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brightwheel Customer Satisfaction (CSAT)
brightwheel Customer Satisfaction (CSAT) Score
84 / 100
brightwheel has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
brightwheel Customer Service
3.9/5
brightwheel has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About brightwheel's Customer Service
Address
San Francisco, CA
Website
http://website.mychildnow.com/
brightwheel as an Employer
2.8/5
brightwheel has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
brightwheel scored a 25 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of brightwheel would recommend the brand to a friend. ENPS measures how likely brightwheel employees would recommend working at brightwheel to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 15% | Promoters |
|---|---|
| 20% | Passive |
| 65% | Detractors |
