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NPS
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Brist Mfg.
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About Brist Mfg. Brand
We provide our customers with creative tools and the sourcing channels to make and distribute brand-empowering custom merchandise.
Brand at a Glance
53%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Brist Mfg. NPS
Brist Mfg.'s Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Brist Mfg.'s customers would recommend using the product based on a scale of -100 to 100.
Brist Mfg. Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Brist Mfg. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Mar 2021 0 | Mar 2021 | 0 |
May 2023 -33 | May 2023 | -33 |
Jul 2025 0 | Jul 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brist Mfg. Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Brist Mfg. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brist Mfg. Product Quality
3.3/5
Brist Mfg. has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Brist Mfg. overall Product Quality score rated by its users and customers.
Brist Mfg. Product Information
Brist Mfg.’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://bristmfg.com
- Company Size
- 11-50 Employees
Industry
Marketing, Advertising and Research
Brist Mfg. Pricing
Brist Mfg. ROI & Value For Money
3.2/5
Brist Mfg. has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Brist Mfg. overall ROI score rated by its users and customers.
Brist Mfg. Customer Satisfaction (CSAT)
Brist Mfg. Customer Satisfaction (CSAT) Score
50 / 100
Brist Mfg. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Brist Mfg. Customer Service
3/5
Brist Mfg. has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Brist Mfg. overall Customer Service score rated by its users and customers.
About Brist Mfg.'s Customer Service
Address
4208 Meridian Street, Bellingham, WA 98226
Website
http://bristmfg.com
Phone Number
888.830.3380
Brist Mfg. as an Employer
3.7/5
Brist Mfg. has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Brist Mfg. scored a 0 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Brist Mfg. would recommend the brand to a friend. ENPS measures how likely Brist Mfg. employees would recommend working at Brist Mfg. to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 56% | Promoters |
|---|---|
| 27% | Passive |
| 17% | Detractors |
