30
NPS
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Bristow Group
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About Bristow Group's Brand
Bristow Group Inc. (Bristow Group) is a provider of helicopter services to the worldwide offshore energy industry
Brand at a Glance
79%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
Bristow Group NPS
Bristow Group's Net Promoter Score (NPS) is a 30 with 61% Promoters, 8% Passives, and 31% Detractors. Net Promoter Score tracks whether Bristow Group's customers would recommend using the product based on a scale of -100 to 100.
Bristow Group Overall NPS
| 61% | Promoters |
|---|---|
| 8% | Passives |
| 31% | Detractors |
Bristow Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
Feb 2023 17 | Feb 2023 | 17 |
Apr 2023 29 | Apr 2023 | 29 |
Jun 2023 37 | Jun 2023 | 37 |
Aug 2023 30 | Aug 2023 | 30 |
Feb 2024 36 | Feb 2024 | 36 |
Apr 2024 41 | Apr 2024 | 41 |
Aug 2025 30 | Aug 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bristow Group Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Bristow Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bristow Group Product Quality
3.4/5
Bristow Group has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Bristow Group Product Information
Bristow Group’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://bristowgroup.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Transportation and Warehousing
Bristow Group Pricing
Bristow Group ROI & Value For Money
3.5/5
Bristow Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Bristow Group Customer Satisfaction (CSAT)
Bristow Group Customer Satisfaction (CSAT) Score
67 / 100
Bristow Group has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
23%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bristow Group Customer Service
3.8/5
Bristow Group has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Bristow Group's Customer Service
Address
2103 CITY WEST BLVD., 4TH FLOOR, Houston, TX
Website
http://bristowgroup.com
Phone Number
1737823836
Bristow Group as an Employer
2.9/5
Bristow Group has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Bristow Group scored a 30 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Bristow Group would recommend the brand to a friend. ENPS measures how likely Bristow Group employees would recommend working at Bristow Group to a friend.
Net Promoter Score
30
NPS Score
| 61% | Promoters |
|---|---|
| 8% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 35% | Promoters |
|---|---|
| 12% | Passive |
| 53% | Detractors |
