-43
NPS
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Brixmor Property Group
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About Brixmor Property Group's Brand
Brixmor owns and operates one of the nation's largest portfolios of open-air shopping centers.
Brand at a Glance
65%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Brixmor Property Group NPS
Brixmor Property Group's Net Promoter Score (NPS) is a -43 with 14% Promoters, 29% Passives, and 57% Detractors. Net Promoter Score tracks whether Brixmor Property Group's customers would recommend using the product based on a scale of -100 to 100.
Brixmor Property Group Overall NPS
| 14% | Promoters |
|---|---|
| 29% | Passives |
| 57% | Detractors |
Brixmor Property Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Feb 2023 50 | Feb 2023 | 50 |
May 2023 0 | May 2023 | 0 |
Jul 2023 -25 | Jul 2023 | -25 |
Aug 2023 -20 | Aug 2023 | -20 |
Sep 2023 -34 | Sep 2023 | -34 |
Jan 2026 -43 | Jan 2026 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brixmor Property Group Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Brixmor Property Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brixmor Property Group Product Quality
3.2/5
Brixmor Property Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Brixmor Property Group's overall Product Quality score rated by its users and customers.
Brixmor Property Group Product Information
Brixmor Property Group’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.brixmor.com/
- Company Size
- 201-500 Employees
Industry
Real Estate
Brixmor Property Group Pricing
Brixmor Property Group ROI & Value For Money
3/5
Brixmor Property Group has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Brixmor Property Group Customer Satisfaction (CSAT)
Brixmor Property Group Customer Satisfaction (CSAT) Score
40 / 100
Brixmor Property Group has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Brixmor Property Group Customer Service
3/5
Brixmor Property Group has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Brixmor Property Group's Customer Service
Address
450 LEXINGTON AVENUE, 13th Floor, New York City, NY 10017
Website
https://www.brixmor.com/
Phone Number
646-344-8795
Brixmor Property Group as an Employer
3.7/5
Brixmor Property Group has a 3.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Brixmor Property Group scored a -43 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Brixmor Property Group would recommend the brand to a friend. ENPS measures how likely Brixmor Property Group employees would recommend working at Brixmor Property Group to a friend.
Net Promoter Score
-43
NPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
