4
NPS
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Broadbean Technology
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About Broadbean Technology's Brand
The world's largest distributor of online job adverts
Brand at a Glance
73%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Broadbean Technology NPS
Broadbean Technology's Net Promoter Score (NPS) is a 4 with 48% Promoters, 8% Passives, and 44% Detractors. Net Promoter Score tracks whether Broadbean Technology's customers would recommend using the product based on a scale of -100 to 100.
Broadbean Technology Overall NPS
| 48% | Promoters |
|---|---|
| 8% | Passives |
| 44% | Detractors |
Broadbean Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 10 | Aug 2020 | 10 |
Mar 2022 4 | Mar 2022 | 4 |
Jun 2022 0 | Jun 2022 | 0 |
May 2023 9 | May 2023 | 9 |
Feb 2025 4 | Feb 2025 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Broadbean Technology NPS by Usage
Broadbean Technology's NPS was rated the highest by customers who have used Broadbean Technology's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -1 | 2 to 5 Years | -1 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Broadbean Technology Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Broadbean Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Broadbean Technology Product Quality
3.4/5
Broadbean Technology has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Broadbean Technology Product Information
Broadbean Technology serves markets in the United States, Asia, Europe, Japan, Australia, India, United Kingdom, Latin America, and Germany. Broadbean Technology supports Web devices and offers products for large sized businesses.
Broadbean Technology’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.broadbean.com
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Languages Supported
English
French
German
Spanish
Japanese
Product Type
Human Resources (HR) Software
Recruitment Software
Recruiting Agency Software
Quick Insights into Broadbean Technology Product Quality
Broadbean Technology's Product Quality score was rated highest by customers who have used Broadbean Technology's products/services for 5 to 10 Years, and rated lowest by customers who have used Broadbean Technology's products/services for 2 to 5 Years.
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Ranked Broadbean Technology Product Quality the Highest
Ranked Broadbean Technology Product Quality the Lowest
Broadbean Technology Product Quality Score by Usage
Broadbean Technology's Product Quality score was rated the highest by customers who have used Broadbean Technology's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Broadbean Technology Pricing
Broadbean Technology ROI & Value For Money
3.3/5
Broadbean Technology has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Broadbean Technology Pricing Plans
Broadbean Technology has a pricing structure that accommodates large businesses.
Who Uses Broadbean Technology?
Large Enterprises
Broadbean Technology Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Broadbean Technology Customer Service
3.3/5
Broadbean Technology has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Broadbean Technology's Customer Service
Address
London, AR
Website
http://www.broadbean.com
Phone Number
+44 20 7536 1661
Broadbean Technology as an Employer
2.5/5
Broadbean Technology has a 2.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Broadbean Technology scored a 4 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Broadbean Technology would recommend the brand to a friend. ENPS measures how likely Broadbean Technology employees would recommend working at Broadbean Technology to a friend.
Net Promoter Score
4
NPS Score
| 48% | Promoters |
|---|---|
| 8% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
