65
NPS
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Broadly
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About Broadly's Brand
Connecting SMBs to Modern Consumers Get Great Online Reviews: Provide a five-star customer experience, from first contact to follow-up.
Brand at a Glance
53%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
3/5
Customer Service
Broadly NPS
Broadly's Net Promoter Score (NPS) is a 65 with 79% Promoters, 7% Passives, and 14% Detractors. Net Promoter Score tracks whether Broadly's customers would recommend using the product based on a scale of -100 to 100.
Broadly Overall NPS
| 79% | Promoters |
|---|---|
| 7% | Passives |
| 14% | Detractors |
Broadly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 84 | Aug 2020 | 84 |
Aug 2021 84 | Aug 2021 | 84 |
Apr 2022 78 | Apr 2022 | 78 |
Aug 2022 72 | Aug 2022 | 72 |
Jun 2023 65 | Jun 2023 | 65 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Broadly NPS by Usage
Broadly's NPS was rated the highest by customers who have used Broadly's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 86 | Less than 1 Year | 86 |
1 to 2 Years 79 | 1 to 2 Years | 79 |
Broadly Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Broadly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Broadly Product Quality
4.5/5
Broadly has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Broadly Product Information
Broadly serves markets in the United States. Broadly supports iOS, Web, and Android devices and offers products for small sized businesses.
Broadly’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://broadly.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Analytics
SaaS
Languages Supported
English
Product Type
Customer Satisfaction Software
Feedback and Reviews Management Software
Reputation Management Software
Broadly Pricing
Broadly ROI & Value For Money
4.2/5
Broadly has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Broadly Pricing Plans
Broadly has a pricing structure that accommodates small businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Who Uses Broadly?
Small Businesses
Quick Insights into Broadly ROI
Broadly's ROI score was rated highest by customers from the Construction industry.
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Ranked Broadly ROI the Highest
Broadly ROI Score by Industry
Broadly's ROI score was rated 4.9 stars by Construction industry customers.
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Broadly Customer Satisfaction (CSAT)
Broadly Customer Satisfaction (CSAT) Score
50 / 100
Broadly has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Broadly Customer Service
3/5
Broadly has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Broadly's Customer Service
Address
1500 Broadway, Oakland, CA 94612
Website
https://broadly.com
Phone Number
800.727.0445
Broadly's Social Links
Broadly as an Employer
3.0/5
Broadly has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Broadly scored a 65 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Broadly would recommend the brand to a friend. ENPS measures how likely Broadly employees would recommend working at Broadly to a friend.
Net Promoter Score
65
NPS Score
| 79% | Promoters |
|---|---|
| 7% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
