49
NPS
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BroadSign
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About BroadSign's Brand
We make it easy to buy, sell and deliver out-of-home media across the globe
Brand at a Glance
4.1/5
Product Quality
3.8/5
Pricing
5/5
Customer Service
BroadSign NPS
BroadSign's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether BroadSign's customers would recommend using the product based on a scale of -100 to 100.
BroadSign Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
BroadSign NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BroadSign NPS by Usage
BroadSign's NPS was rated 0 points by customers who have used BroadSign's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
BroadSign Product Quality
4.1/5
BroadSign has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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BroadSign Product Information
BroadSign serves markets in the United States, Asia, Europe, Middle-East and Africa, Canada, and Latin America. BroadSign supports Web devices and offers products for medium and large sized businesses.
BroadSign’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://broadsign.com
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Hardware and Devices
Mobile App
Languages Supported
English
Product Type
Digital Signage Software
BroadSign Pricing
BroadSign ROI & Value For Money
3.8/5
BroadSign has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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BroadSign Pricing Plans
BroadSign has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Media and Entertainment industry.
Who Uses BroadSign?
Medium Businesses
Large Enterprises
Quick Insights into BroadSign ROI
BroadSign's ROI score was rated highest by customers from the Media and Entertainment industry.
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Ranked BroadSign ROI the Highest
BroadSign ROI Score by Industry
BroadSign's ROI score was rated 4.3 stars by Media and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
BroadSign Customer Service
5/5
BroadSign has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About BroadSign's Customer Service
Address
1100 Boulevard Robert-Bourassa, Floor 12, Montreal, Montreal, MO H3B 3A5 Canada
Website
http://broadsign.com
Phone Number
1-877-399-1184
Consumer vs. Employees
BroadSign scored a 49 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of BroadSign would recommend the brand to a friend. ENPS measures how likely BroadSign employees would recommend working at BroadSign to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
