67
NPS
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Brand Page
Broadway
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About Broadway's Brand
Nottingham’s finest digital art and home is Broadway.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
3.2/5
Customer Service
Broadway NPS
Broadway's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Broadway's customers would recommend using the product based on a scale of -100 to 100.
Broadway Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Broadway NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Mar 2024 66 | Mar 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Broadway Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Broadway users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Broadway Product Quality
4.5/5
Broadway has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Broadway's overall Product Quality score rated by its users and customers.
Broadway Product Information
Broadway’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.broadway.org.uk/
- Company Size
- 51-200 Employees
Broadway Pricing
Broadway ROI & Value For Money
4.5/5
Broadway has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Broadway's overall ROI score rated by its users and customers.
Broadway Customer Satisfaction (CSAT)
Broadway Customer Satisfaction (CSAT) Score
100 / 100
Broadway has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Broadway Customer Service
3.2/5
Broadway has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Broadway's overall Customer Service score rated by its users and customers.
About Broadway's Customer Service
Address
14 - 18 Broad Street,
Website
http://www.broadway.org.uk/
Phone Number
(115) 952-6611
Broadway as an Employer
Consumer vs. Employees
Broadway scored a 67 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Broadway would recommend the brand to a friend. ENPS measures how likely Broadway employees would recommend working at Broadway to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
