50
NPS
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Broadway in Chicago
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About Broadway in Chicago's Brand
Broadway in Chicago is Chicago's ticket
Brand at a Glance
68%
Customer Loyalty
4.2/5
Product Quality
3.4/5
Pricing
4/5
Customer Service
Broadway in Chicago NPS
Broadway in Chicago's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Broadway in Chicago's customers would recommend using the product based on a scale of -100 to 100.
Broadway in Chicago Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Broadway in Chicago NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Jan 2025 33 | Jan 2025 | 33 |
Dec 2025 50 | Dec 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Broadway in Chicago NPS by Ethnicity
Broadway in Chicago's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Broadway in Chicago Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Broadway in Chicago users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Broadway in Chicago Customer Loyalty Score by Ethnicity
Broadway in Chicago's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Broadway in Chicago Product Quality
4.2/5
Broadway in Chicago has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Broadway in Chicago Product Information
Broadway in Chicago’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Quick Insights into Broadway in Chicago Product Quality
Broadway in Chicago's Product Quality score was rated highest by Caucasian customers.
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Ranked Broadway in Chicago Product Quality the Highest
Broadway in Chicago Product Quality Score by Ethnicity
Broadway in Chicago's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Broadway in Chicago.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Broadway in Chicago Pricing
Broadway in Chicago ROI & Value For Money
3.4/5
Broadway in Chicago has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Broadway in Chicago ROI
Broadway in Chicago's ROI score was rated highest by Caucasian customers.
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Ranked Broadway in Chicago ROI the Highest
Broadway in Chicago ROI Score by Ethnicity
Broadway in Chicago's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Broadway in Chicago.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Broadway in Chicago Customer Satisfaction (CSAT)
Broadway in Chicago Customer Satisfaction (CSAT) Score
100 / 100
Broadway in Chicago has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Broadway in Chicago Customer Satisfaction
Broadway in Chicago's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Broadway in Chicago Customer Satisfaction the Highest
Broadway in Chicago Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Broadway in Chicago's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Broadway in Chicago.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Broadway in Chicago Customer Service
4/5
Broadway in Chicago has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Broadway in Chicago's Customer Service
Address
Chicago, IL
Website
http://www.broadwayinchicago.com
Phone Number
312-977-1700
Quick Insights into Broadway in Chicago Customer Service
Broadway in Chicago's Customer Service score was rated highest by Caucasian customers.
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Ranked Broadway in Chicago Customer Service the Highest
Broadway in Chicago Customer Service Score by Ethnicity
Broadway in Chicago's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Broadway in Chicago.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Broadway in Chicago as an Employer
Consumer vs. Employees
Broadway in Chicago scored a 50 for Net Promoter Score and a -76 for Employee Net Promoter Score. NPS gauges how likely a customer of Broadway in Chicago would recommend the brand to a friend. ENPS measures how likely Broadway in Chicago employees would recommend working at Broadway in Chicago to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-76
eNPS Score
| 12% | Promoters |
|---|---|
| 0% | Passive |
| 88% | Detractors |
