-50
NPS
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Broadway Technology
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About Broadway Technology's Brand
A leader in high-performance financial trading solutions and consulting services for top-tier global banks and hedge funds.
Brand at a Glance
10%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
1.7/5
Customer Service
Broadway Technology NPS
Broadway Technology's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Broadway Technology's customers would recommend using the product based on a scale of -100 to 100.
Broadway Technology Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Broadway Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Dec 2021 -50 | Dec 2021 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Broadway Technology Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Broadway Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Broadway Technology Product Quality
2.2/5
Broadway Technology has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Broadway Technology's overall Product Quality score rated by its users and customers.
Broadway Technology Product Information
Broadway Technology’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
SaaS
Broadway Technology Pricing
Broadway Technology ROI & Value For Money
2/5
Broadway Technology has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Broadway Technology's overall ROI score rated by its users and customers.
Broadway Technology Customer Satisfaction (CSAT)
Broadway Technology Customer Satisfaction (CSAT) Score
50 / 100
Broadway Technology has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Broadway Technology Customer Service
1.7/5
Broadway Technology has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Broadway Technology's overall Customer Service score rated by its users and customers.
About Broadway Technology's Customer Service
Address
11 Broadway Suite 855, New York City, NY
Website
http://broadwaytechnology.com
Phone Number
646-912-6450
Broadway Technology as an Employer
2.8/5
Broadway Technology has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Broadway Technology scored a -50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Broadway Technology would recommend the brand to a friend. ENPS measures how likely Broadway Technology employees would recommend working at Broadway Technology to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
