-50
NPS
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BGIS
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About BGIS' Brand
Provider of integrated real estate, facilities and project management services, including specialist expertise in energy, sustainability and workplace strategy services. The company provides real estate services, facilities management, professional services, strategic services and project management.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
BGIS NPS
BGIS's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether BGIS's customers would recommend using the product based on a scale of -100 to 100.
BGIS Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
BGIS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Mar 2024 -33 | Mar 2024 | -33 |
Oct 2025 -50 | Oct 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BGIS Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of BGIS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BGIS Product Quality
3/5
BGIS has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock BGIS' overall Product Quality score rated by its users and customers.
BGIS Product Information
BGIS’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.bgis.com
- Company Size
- 1,001-5,000 Employees
BGIS Pricing
BGIS ROI & Value For Money
2.6/5
BGIS has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock BGIS' overall ROI score rated by its users and customers.
BGIS Customer Satisfaction (CSAT)
BGIS Customer Satisfaction (CSAT) Score
75 / 100
BGIS has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BGIS Customer Service
2.6/5
BGIS has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock BGIS' overall Customer Service score rated by its users and customers.
About BGIS's Customer Service
Address
4175 14th Avenue, Markham, L3R 4E6 Afghanistan
Website
https://www.bgis.com
BGIS as an Employer
2.5/5
BGIS has a 2.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
BGIS scored a -50 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of BGIS would recommend the brand to a friend. ENPS measures how likely BGIS employees would recommend working at BGIS to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
