-43
NPS
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Brookfield Residential
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About Brookfield Residential's Brand
Brookfield Residential offers real estate development and consulting services.
Brand at a Glance
80%
Customer Loyalty
2.6/5
Product Quality
2.3/5
Pricing
2.5/5
Customer Service
Brookfield Residential NPS
Brookfield Residential's Net Promoter Score (NPS) is a -43 with 21% Promoters, 15% Passives, and 64% Detractors. Net Promoter Score tracks whether Brookfield Residential's customers would recommend using the product based on a scale of -100 to 100.
Brookfield Residential Overall NPS
| 21% | Promoters |
|---|---|
| 15% | Passives |
| 64% | Detractors |
Brookfield Residential NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
Aug 2022 -40 | Aug 2022 | -40 |
Nov 2022 -34 | Nov 2022 | -34 |
Jan 2023 -43 | Jan 2023 | -43 |
Nov 2023 -50 | Nov 2023 | -50 |
Jan 2024 -55 | Jan 2024 | -55 |
Feb 2024 -40 | Feb 2024 | -40 |
Aug 2024 -38 | Aug 2024 | -38 |
Sep 2024 -43 | Sep 2024 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brookfield Residential NPS by Gender
Brookfield Residential's NPS was rated -100 by Male customers on Comparably.
Male
-100
Brookfield Residential's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Brookfield Residential's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Brookfield Residential NPS by Ethnicity
Brookfield Residential's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Brookfield Residential Customer Reviews
Out of the 3 Brookfield Residential customer reviews 0 were positive and 3 were constructive. Brookfield Residential customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Brookfield Residential Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Brookfield Residential users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brookfield Residential Customer Loyalty Score by Gender
Brookfield Residential's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Brookfield Residential.
Male
70%
Yes
Female
N/A
Yes
Brookfield Residential Customer Loyalty Score by Ethnicity
Brookfield Residential's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Brookfield Residential Product Quality
2.6/5
Brookfield Residential has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Brookfield Residential Product Information
Brookfield Residential’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- brookfieldresidential.com
- Company Size
- 201-500 Employees
Industry
Real Estate
Tech
Business Services
Quick Insights into Brookfield Residential Product Quality
Brookfield Residential's Product Quality score was rated highest by Caucasian customers.
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Ranked Brookfield Residential Product Quality the Highest
Brookfield Residential Product Quality Score by Gender
Brookfield Residential's Product Quality score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Brookfield Residential Product Quality Score by Ethnicity
Brookfield Residential's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Brookfield Residential.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Brookfield Residential Pricing
Brookfield Residential ROI & Value For Money
2.3/5
Brookfield Residential has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into Brookfield Residential ROI
Brookfield Residential's ROI score was rated highest by Caucasian customers.
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Ranked Brookfield Residential ROI the Highest
Brookfield Residential ROI Score by Gender
Brookfield Residential's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Brookfield Residential ROI Score by Ethnicity
Brookfield Residential's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Brookfield Residential.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Brookfield Residential Customer Satisfaction (CSAT)
Brookfield Residential Customer Satisfaction (CSAT) Score
42 / 100
Brookfield Residential has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Brookfield Residential Customer Satisfaction
Brookfield Residential's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Brookfield Residential Customer Satisfaction the Highest
Brookfield Residential Customer Satisfaction Score by Gender
Brookfield Residential's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Brookfield Residential.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
Brookfield Residential Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Brookfield Residential's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Brookfield Residential.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
25%
Brookfield Residential Customer Service
2.5/5
Brookfield Residential has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Brookfield Residential's Customer Service
Address
Calvary, GA
Website
brookfieldresidential.com
Quick Insights into Brookfield Residential Customer Service
Brookfield Residential's Customer Service score was rated highest by Caucasian customers.
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Ranked Brookfield Residential Customer Service the Highest
Brookfield Residential Customer Service Score by Gender
Brookfield Residential's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Brookfield Residential.
Male
1.5/5
Female
N/A
Brookfield Residential Customer Service Score by Ethnicity
Brookfield Residential's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Brookfield Residential.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Brookfield Residential as an Employer
3.2/5
Brookfield Residential has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Brookfield Residential scored a -43 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Brookfield Residential would recommend the brand to a friend. ENPS measures how likely Brookfield Residential employees would recommend working at Brookfield Residential to a friend.
Net Promoter Score
-43
NPS Score
| 21% | Promoters |
|---|---|
| 15% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
