34
NPS
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Brooksource
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About Brooksource's Brand
Brooksource is a single source for project and supplemental support through contract employment, contract-to-hire labor employment.
Brand at a Glance
75%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Brooksource NPS
Brooksource's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Brooksource's customers would recommend using the product based on a scale of -100 to 100.
Brooksource Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Brooksource NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jul 2022 -33 | Jul 2022 | -33 |
Dec 2022 0 | Dec 2022 | 0 |
Mar 2023 33 | Mar 2023 | 33 |
Apr 2023 15 | Apr 2023 | 15 |
Jun 2023 25 | Jun 2023 | 25 |
Jul 2023 20 | Jul 2023 | 20 |
Dec 2024 27 | Dec 2024 | 27 |
Nov 2025 33 | Nov 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brooksource NPS by Gender
Female customers rated Brooksource's NPS 50 points higher than Male customers.
Male
50
Brooksource's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
100
Brooksource's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Brooksource NPS by Ethnicity
Brooksource's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Brooksource NPS by Age
Brooksource's NPS was rated 34 points by customers ages 26-30 on Comparably.
Brooksource Customer Reviews
Out of the 2 Brooksource customer reviews 2 were positive and 0 were constructive. Brooksource customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Brooksource Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Brooksource users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brooksource Customer Loyalty Score by Gender
Female customers rated Brooksource's Customer Loyalty score 22% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Brooksource.
Male
78%
Yes
Female
100%
Yes
Brooksource Customer Loyalty Score by Ethnicity
Brooksource's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Brooksource.
100
out of 100
Caucasian
Brooksource Customer Loyalty Score by Age
Brooksource's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Brooksource.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
Brooksource Customer Loyalty Score by Industry
Brooksource's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Brooksource Product Quality
3.9/5
Brooksource has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Brooksource Product Information
Brooksource’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Brooksource's product the highest.
- Website
- http://www.brooksource.com
- Company Size
- 501-1,000 Employees
Industry
Staffing and Recruiting
Quick Insights into Brooksource Product Quality
Brooksource's Product Quality score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Brooksource Product Quality the Highest
Ranked Brooksource Product Quality the Lowest
Brooksource Product Quality Score by Gender
Female customers rated Brooksource's Product Quality score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Brooksource.
Male
4.1/5
Female
5/5
Brooksource Product Quality Score by Ethnicity
Brooksource's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Brooksource.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Brooksource Product Quality Score by Age
Brooksource's Product Quality score was rated 4.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Brooksource.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
Brooksource Product Quality Score by Industry
Brooksource's Product Quality score was rated 5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Brooksource Pricing
Brooksource ROI & Value For Money
3.7/5
Brooksource has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Brooksource Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Brooksource ROI
Brooksource's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Brooksource ROI the Highest
Ranked Brooksource ROI the Lowest
Brooksource ROI Score by Gender
Female customers rated Brooksource's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Brooksource.
Male
4/5
Female
5/5
Brooksource ROI Score by Ethnicity
Brooksource's ROI score was rated 4.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Brooksource.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.9 | Caucasian | 4.9 |
Brooksource ROI Score by Age
Brooksource's ROI score was rated 3.8 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Brooksource.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
Brooksource ROI Score by Industry
Brooksource's ROI score was rated 5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Brooksource Customer Satisfaction (CSAT)
Brooksource Customer Satisfaction (CSAT) Score
80 / 100
Brooksource has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Brooksource Customer Satisfaction
Brooksource's Customer Satisfaction score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Brooksource's Customer Satisfaction.
Ranked Brooksource Customer Satisfaction the Highest
Brooksource Customer Satisfaction Score by Gender
Brooksource's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Brooksource.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Brooksource Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Brooksource's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Brooksource.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Brooksource Customer Satisfaction Score by Age
Brooksource's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Brooksource.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
Brooksource Customer Service
3.8/5
Brooksource has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Brooksource's Customer Service
Address
800 N Washington Ave #702, Minneapolis, MN 55401
Website
http://www.brooksource.com
Phone Number
9169343373
Quick Insights into Brooksource Customer Service
Brooksource's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Brooksource's Customer Service score.
Ranked Brooksource Customer Service the Highest
Ranked Brooksource Customer Service the Lowest
Brooksource Customer Service Score by Gender
Female customers rated Brooksource's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Brooksource.
Male
4.4/5
Female
5/5
Brooksource Customer Service Score by Ethnicity
Brooksource's Customer Service score was rated 4.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Brooksource.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.9 | Caucasian | 4.9 |
Brooksource Customer Service Score by Age
Brooksource's Customer Service score was rated 4.3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Brooksource.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
Brooksource Customer Service Score by Industry
Brooksource's Customer Service score was rated 5 stars by Tech industry customers.
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Brooksource as an Employer
4.5/5
Brooksource has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Brooksource scored a 34 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Brooksource would recommend the brand to a friend. ENPS measures how likely Brooksource employees would recommend working at Brooksource to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
