57
NPS
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Brown Advisory
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About Brown Advisory's Brand
Brown Advisory is an independent investment firm committed to delivering a combination of first-class performance, strategic advice,
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
Brown Advisory NPS
Brown Advisory's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether Brown Advisory's customers would recommend using the product based on a scale of -100 to 100.
Brown Advisory Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
Brown Advisory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Nov 2023 50 | Nov 2023 | 50 |
May 2024 66 | May 2024 | 66 |
Jul 2024 49 | Jul 2024 | 49 |
Aug 2024 57 | Aug 2024 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brown Advisory Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Brown Advisory users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brown Advisory Product Quality
3.4/5
Brown Advisory has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Brown Advisory Product Information
Brown Advisory’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.brownadvisory.com
- Company Size
- 201-500 Employees
Industry
Tech
Banking
FinTech
Brown Advisory Pricing
Brown Advisory ROI & Value For Money
3.7/5
Brown Advisory has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Brown Advisory Customer Satisfaction (CSAT)
Brown Advisory Customer Satisfaction (CSAT) Score
100 / 100
Brown Advisory has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Brown Advisory Customer Service
4/5
Brown Advisory has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Brown Advisory's Customer Service
Address
Austin, TX
Website
http://www.brownadvisory.com
Phone Number
4105375444
Brown Advisory as an Employer
3.2/5
Brown Advisory has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Brown Advisory scored a 57 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Brown Advisory would recommend the brand to a friend. ENPS measures how likely Brown Advisory employees would recommend working at Brown Advisory to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
