-7
NPS
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Brussels Airlines
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About Brussels Airlines' Brand
Brussels Airlines is the flag carrier and largest airline of Belgium based and headquartered at Brussels Airport.
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
Brussels Airlines NPS
Brussels Airlines's Net Promoter Score (NPS) is a -7 with 33% Promoters, 27% Passives, and 40% Detractors. Net Promoter Score tracks whether Brussels Airlines's customers would recommend using the product based on a scale of -100 to 100.
Brussels Airlines Overall NPS
| 33% | Promoters |
|---|---|
| 27% | Passives |
| 40% | Detractors |
Brussels Airlines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Apr 2023 50 | Apr 2023 | 50 |
Jul 2023 33 | Jul 2023 | 33 |
Aug 2023 66 | Aug 2023 | 66 |
Oct 2023 50 | Oct 2023 | 50 |
Mar 2024 55 | Mar 2024 | 55 |
Apr 2024 40 | Apr 2024 | 40 |
Aug 2024 27 | Aug 2024 | 27 |
Feb 2025 7 | Feb 2025 | 7 |
Jul 2025 -1 | Jul 2025 | -1 |
Aug 2025 -7 | Aug 2025 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brussels Airlines NPS by Gender
Brussels Airlines's NPS was rated -33 by Male customers on Comparably.
Male
-33
Brussels Airlines's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
Brussels Airlines's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Brussels Airlines NPS by Ethnicity
Brussels Airlines's NPS was rated 20 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 20 | Other | 20 |
Brussels Airlines Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Brussels Airlines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Brussels Airlines Customer Loyalty Score by Gender
Brussels Airlines's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Brussels Airlines Customer Loyalty Score by Ethnicity
Brussels Airlines's Customer Loyalty score was rated 82% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Brussels Airlines.
82
out of 100
Other
Brussels Airlines Product Quality
3.6/5
Brussels Airlines has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Brussels Airlines Product Information
Brussels Airlines’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Quick Insights into Brussels Airlines Product Quality
Brussels Airlines's Product Quality score was rated highest by Other customers.
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Ranked Brussels Airlines Product Quality the Highest
Brussels Airlines Product Quality Score by Gender
Brussels Airlines's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Brussels Airlines.
Male
2.6/5
Female
N/A
Brussels Airlines Product Quality Score by Ethnicity
Brussels Airlines's Product Quality score was rated 3.4 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Brussels Airlines.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.4 | Other | 3.4 |
Brussels Airlines Pricing
Brussels Airlines ROI & Value For Money
3.3/5
Brussels Airlines has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Brussels Airlines ROI
Brussels Airlines's ROI score was rated highest by Other customers.
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Ranked Brussels Airlines ROI the Highest
Brussels Airlines ROI Score by Gender
Brussels Airlines's ROI score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Brussels Airlines.
Male
2.8/5
Female
N/A
Brussels Airlines ROI Score by Ethnicity
Brussels Airlines's ROI score was rated 3.4 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Brussels Airlines.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.4 | Other | 3.4 |
Brussels Airlines Customer Satisfaction (CSAT)
Brussels Airlines Customer Satisfaction (CSAT) Score
67 / 100
Brussels Airlines has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Brussels Airlines Customer Satisfaction
Brussels Airlines's Customer Satisfaction score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked Brussels Airlines' Customer Satisfaction.
Ranked Brussels Airlines Customer Satisfaction the Highest
Brussels Airlines Customer Satisfaction Score by Gender
Brussels Airlines's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Brussels Airlines.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Brussels Airlines Customer Satisfaction Score by Ethnicity
CSAT according to Other
Brussels Airlines' Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Brussels Airlines.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
Brussels Airlines Customer Service
3/5
Brussels Airlines has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Brussels Airlines's Customer Service
Website
http://www.brusselsairlines.com/
Phone Number
32 2 754 19 06
Quick Insights into Brussels Airlines Customer Service
Brussels Airlines's Customer Service score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked Brussels Airlines' Customer Service score.
Ranked Brussels Airlines Customer Service the Highest
Brussels Airlines Customer Service Score by Gender
Brussels Airlines's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Brussels Airlines.
Male
2.6/5
Female
N/A
Brussels Airlines Customer Service Score by Ethnicity
Brussels Airlines's Customer Service score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Brussels Airlines.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Brussels Airlines as an Employer
4.2/5
Brussels Airlines has a 4.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Brussels Airlines scored a -7 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Brussels Airlines would recommend the brand to a friend. ENPS measures how likely Brussels Airlines employees would recommend working at Brussels Airlines to a friend.
Net Promoter Score
-7
NPS Score
| 33% | Promoters |
|---|---|
| 27% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
