-34
NPS
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Bryan Cave
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About Bryan Cave's Brand
Legal counsel and advice in virtually every area of interest to business and entrepreneurial clients.
Brand at a Glance
55%
Customer Loyalty
2.3/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Bryan Cave NPS
Bryan Cave's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Bryan Cave's customers would recommend using the product based on a scale of -100 to 100.
Bryan Cave Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Bryan Cave NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
Dec 2025 -33 | Dec 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bryan Cave Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Bryan Cave users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bryan Cave Product Quality
2.3/5
Bryan Cave has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Bryan Cave's overall Product Quality score rated by its users and customers.
Bryan Cave Product Information
Bryan Cave’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.bryancave.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Government & Legal
Bryan Cave Pricing
Bryan Cave ROI & Value For Money
2.6/5
Bryan Cave has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Bryan Cave's overall ROI score rated by its users and customers.
Bryan Cave Customer Satisfaction (CSAT)
Bryan Cave Customer Satisfaction (CSAT) Score
33 / 100
Bryan Cave has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bryan Cave Customer Service
2.6/5
Bryan Cave has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Bryan Cave's Customer Service
Address
1290 Avenue of the Americas, New York City, NY
Website
http://www.bryancave.com/
Phone Number
(212) 541-2000
Bryan Cave as an Employer
2.4/5
Bryan Cave has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Bryan Cave scored a -34 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Bryan Cave would recommend the brand to a friend. ENPS measures how likely Bryan Cave employees would recommend working at Bryan Cave to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
