-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Bswift
Marketing or Exec? Claim Your Free Account
About Bswift's Brand
Bswift is a cloud-based technology that streamlines all aspects of benefits, HR, and payroll administration.
Brand at a Glance
63%
Customer Loyalty
1.7/5
Product Quality
1.7/5
Pricing
1.8/5
Customer Service
Bswift NPS
Bswift's Net Promoter Score (NPS) is a -50 with 22% Promoters, 6% Passives, and 72% Detractors. Net Promoter Score tracks whether Bswift's customers would recommend using the product based on a scale of -100 to 100.
Bswift Overall NPS
| 22% | Promoters |
|---|---|
| 6% | Passives |
| 72% | Detractors |
Bswift NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -69 | Aug 2022 | -69 |
Sep 2022 -61 | Sep 2022 | -61 |
Oct 2022 -63 | Oct 2022 | -63 |
Dec 2022 -61 | Dec 2022 | -61 |
Jan 2023 -63 | Jan 2023 | -63 |
May 2023 -66 | May 2023 | -66 |
Feb 2024 -68 | Feb 2024 | -68 |
May 2024 -68 | May 2024 | -68 |
Sep 2024 -67 | Sep 2024 | -67 |
Nov 2024 -61 | Nov 2024 | -61 |
Mar 2025 -55 | Mar 2025 | -55 |
Jul 2025 -51 | Jul 2025 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bswift NPS by Gender
Bswift's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Bswift's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Bswift's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Bswift NPS by Ethnicity
Bswift's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Bswift NPS by Age
Bswift's NPS was rated -100 points by customers ages 46-50 and customers ages 61-65 on Comparably.
Bswift NPS by Usage
Bswift's NPS was rated -100 points by customers who have used Bswift's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Bswift Customer Reviews
Out of the 2 Bswift customer reviews 0 were positive and 2 were constructive. Bswift customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Bswift Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Bswift users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bswift Customer Loyalty Score by Gender
Female customers rated Bswift's Customer Loyalty score 60% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Bswift.
Male
40%
Yes
Female
100%
Yes
Bswift Customer Loyalty Score by Ethnicity
Bswift's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bswift.
78
out of 100
Caucasian
Bswift Customer Loyalty Score by Age
Bswift's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bswift.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
61-65 33% | 61-65 | 33% |
Bswift Customer Loyalty Score by Usage
Bswift's Customer Loyalty score was rated the highest by customers who have used Bswift's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bswift Customer Loyalty Score by Industry
Bswift's Customer Loyalty score was rated 78% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Bswift Product Quality
1.7/5
Bswift has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Bswift's overall Product Quality score rated by its users and customers.
Bswift Product Information
Bswift’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Bswift's product the highest.
- Website
- http://bswift.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Insurance
SaaS
Quick Insights into Bswift Product Quality
Bswift's Product Quality score was rated highest by customers who have used Bswift's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Bswift's Product Quality.
Ranked Bswift Product Quality the Highest
Ranked Bswift Product Quality the Lowest
Bswift Product Quality Score by Gender
Bswift's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Bswift.
Male
1.5/5
Female
1.5/5
Bswift Product Quality Score by Ethnicity
Bswift's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bswift.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Bswift Product Quality Score by Age
Bswift's Product Quality score was rated 1.5 stars by customers ages 46-50 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bswift.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Bswift Product Quality Score by Usage
Bswift's Product Quality score was rated 1.5 stars by customers who have used Bswift's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Bswift Product Quality Score by Industry
Bswift's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Bswift Pricing
Bswift ROI & Value For Money
1.7/5
Bswift has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Bswift's overall ROI score rated by its users and customers.
Bswift Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Bswift ROI
Bswift's ROI score was rated highest by customers who have used Bswift's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Bswift's ROI score.
Ranked Bswift ROI the Highest
Ranked Bswift ROI the Lowest
Bswift ROI Score by Gender
Bswift's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bswift.
Male
1.5/5
Female
1.5/5
Bswift ROI Score by Ethnicity
Bswift's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bswift.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Bswift ROI Score by Age
Bswift's ROI score was rated 1.5 stars by customers ages 46-50 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bswift.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Bswift ROI Score by Usage
Bswift's ROI score was rated 1.5 stars by customers who have used Bswift's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Bswift ROI Score by Industry
Bswift's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Bswift Customer Satisfaction (CSAT)
Bswift Customer Satisfaction (CSAT) Score
36 / 100
Bswift has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
14%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bswift Customer Satisfaction
Bswift's Customer Satisfaction score was rated highest by customers who have used Bswift's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Bswift's Customer Satisfaction.
Ranked Bswift Customer Satisfaction the Highest
Ranked Bswift Customer Satisfaction the Lowest
Bswift Customer Satisfaction Score by Gender
Bswift's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bswift.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 75% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 50% |
Bswift Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bswift's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bswift.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Bswift Customer Satisfaction Score by Age
Bswift's Customer Satisfaction score was rated 0 points by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bswift.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% |
Bswift Customer Satisfaction Score by Usage
Bswift's Customer Satisfaction score was rated 0 points by customers who have used Bswift's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Bswift Customer Satisfaction Score by Industry
Bswift's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Bswift Customer Satisfaction Score by Industry",
"text": "Bswift's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Bswift's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Bswift Customer Service
1.8/5
Bswift has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Bswift's overall Customer Service score rated by its users and customers.
About Bswift's Customer Service
Address
10 S. Riverside Plaza, Suite 1100, Chicago, IL
Website
http://bswift.com
Phone Number
3126449460
Quick Insights into Bswift Customer Service
Bswift's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Bswift's Customer Service score.
Ranked Bswift Customer Service the Highest
Ranked Bswift Customer Service the Lowest
Bswift Customer Service Score by Gender
Bswift's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bswift.
Male
1.5/5
Female
1.5/5
Bswift Customer Service Score by Ethnicity
Bswift's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bswift.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Bswift Customer Service Score by Age
Bswift's Customer Service score was rated 1.5 stars by customers ages 46-50 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bswift.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Bswift Customer Service Score by Usage
Bswift's Customer Service score was rated 1.5 stars by customers who have used Bswift's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Bswift Customer Service Score by Industry
Bswift's Customer Service score was rated 1.9 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Bswift as an Employer
4.2/5
Bswift has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Bswift scored a -50 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Bswift would recommend the brand to a friend. ENPS measures how likely Bswift employees would recommend working at Bswift to a friend.
Net Promoter Score
-50
NPS Score
| 22% | Promoters |
|---|---|
| 6% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 39% | Promoters |
|---|---|
| 20% | Passive |
| 41% | Detractors |
