50
NPS
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BTG Pactual
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About BTG Pactual's Brand
Provider of financial advisory services to corporate, government, private equity and asset management sectors. The company operates as an investment bank and offers wealth management & planning, debt financing and financial market analysis services. It also operates a private equity arm and invests in the potential companies.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
BTG Pactual NPS
BTG Pactual's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether BTG Pactual's customers would recommend using the product based on a scale of -100 to 100.
BTG Pactual Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
BTG Pactual NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Jul 2024 0 | Jul 2024 | 0 |
Aug 2024 33 | Aug 2024 | 33 |
Jun 2025 50 | Jun 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BTG Pactual Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BTG Pactual users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BTG Pactual Product Quality
4/5
BTG Pactual has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock BTG Pactual's overall Product Quality score rated by its users and customers.
BTG Pactual Product Information
BTG Pactual’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.btgpactual.com
- Company Size
- 1,001-5,000 Employees
BTG Pactual Pricing
BTG Pactual ROI & Value For Money
3.5/5
BTG Pactual has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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BTG Pactual Customer Satisfaction (CSAT)
BTG Pactual Customer Satisfaction (CSAT) Score
100 / 100
BTG Pactual has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BTG Pactual Customer Service
4/5
BTG Pactual has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock BTG Pactual's overall Customer Service score rated by its users and customers.
About BTG Pactual's Customer Service
Address
, Rio de Janeiro, 22250-040
Website
www.btgpactual.com
Phone Number
7
BTG Pactual as an Employer
Consumer vs. Employees
BTG Pactual scored a 50 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of BTG Pactual would recommend the brand to a friend. ENPS measures how likely BTG Pactual employees would recommend working at BTG Pactual to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
