100
NPS
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Brand Page
BTU International
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About BTU International's Brand
High-volume thermal processing systems for the manufacturing of ceramic fuel elements for nuclear power generation.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
BTU International NPS
BTU International's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether BTU International's customers would recommend using the product based on a scale of -100 to 100.
BTU International Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
BTU International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BTU International Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BTU International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BTU International Product Quality
5/5
BTU International has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock BTU International's overall Product Quality score rated by its users and customers.
BTU International Product Information
BTU International’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.btu.com/
- Company Size
- 201-500 Employees
Industry
Tech
Energy
Hardware and Devices
BTU International Pricing
BTU International ROI & Value For Money
5/5
BTU International has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock BTU International's overall ROI score rated by its users and customers.
BTU International Customer Satisfaction (CSAT)
BTU International Customer Satisfaction (CSAT) Score
100 / 100
BTU International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BTU International Customer Service
5/5
BTU International has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock BTU International's overall Customer Service score rated by its users and customers.
About BTU International's Customer Service
Address
23 Esquire Road, North Billerica, MA
Website
http://www.btu.com/
Phone Number
(978) 667-4111
BTU International as an Employer
3.4/5
BTU International has a 3.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of BTU International
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
BTU International scored a 100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of BTU International would recommend the brand to a friend. ENPS measures how likely BTU International employees would recommend working at BTU International to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
