43
NPS
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Brand Page
Bubble
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About Bubble's Brand
Bubble is a visual programming platform that lets anyone create web applications with no coding experience. Apps built on Bubble can range from simple prototypes to complex marketplaces and platforms: Airbnb, Twitter are typical examples of what you can build in a few days without writing any code. You build your product by pointing and clicking, and Bubble handles the infrastructure and DevOps automatically.
Brand at a Glance
83%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Bubble NPS
Bubble's Net Promoter Score (NPS) is a 43 with 57% Promoters, 29% Passives, and 14% Detractors. Net Promoter Score tracks whether Bubble's customers would recommend using the product based on a scale of -100 to 100.
Bubble Overall NPS
| 57% | Promoters |
|---|---|
| 29% | Passives |
| 14% | Detractors |
Bubble NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Dec 2021 -50 | Dec 2021 | -50 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 25 | Apr 2022 | 25 |
May 2022 49 | May 2022 | 49 |
Jun 2022 57 | Jun 2022 | 57 |
Aug 2022 44 | Aug 2022 | 44 |
Jan 2023 40 | Jan 2023 | 40 |
Aug 2023 45 | Aug 2023 | 45 |
Oct 2023 50 | Oct 2023 | 50 |
Dec 2023 37 | Dec 2023 | 37 |
Oct 2024 43 | Oct 2024 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bubble Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Bubble users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bubble Product Quality
3.9/5
Bubble has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Bubble Product Information
Bubble’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://bubble.io
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Consumer Services
Education
Bubble Pricing
Bubble ROI & Value For Money
3.7/5
Bubble has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Bubble Customer Satisfaction (CSAT)
Bubble Customer Satisfaction (CSAT) Score
90 / 100
Bubble has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bubble Customer Service
3.6/5
Bubble has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Bubble's Customer Service
Website
https://bubble.io
Bubble as an Employer
3.3/5
Bubble has a 3.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Bubble scored a 43 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Bubble would recommend the brand to a friend. ENPS measures how likely Bubble employees would recommend working at Bubble to a friend.
Net Promoter Score
43
NPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 38% | Promoters |
|---|---|
| 39% | Passive |
| 23% | Detractors |
