-42
NPS
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Buck
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About Buck's Brand
Buck is an integrated HR and benefits consulting, administration, and technology services provider.
Brand at a Glance
55%
Customer Loyalty
3.4/5
Product Quality
2.7/5
Pricing
2/5
Customer Service
Buck CMO
Buck NPS
Buck's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether Buck's customers would recommend using the product based on a scale of -100 to 100.
Buck Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
Buck NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
Nov 2023 -20 | Nov 2023 | -20 |
Dec 2023 -33 | Dec 2023 | -33 |
Dec 2024 -43 | Dec 2024 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Buck Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Buck users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Buck Product Quality
3.4/5
Buck has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Buck's overall Product Quality score rated by its users and customers.
Buck Product Information
Buck’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.buck.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Mobile App
SaaS
Buck Pricing
Buck ROI & Value For Money
2.7/5
Buck has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Buck Customer Satisfaction (CSAT)
Buck Customer Satisfaction (CSAT) Score
40 / 100
Buck has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Buck Customer Service
2/5
Buck has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Buck's Customer Service
Website
http://www.buck.com
Buck as an Employer
3.2/5
Buck has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Buck scored a -42 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Buck would recommend the brand to a friend. ENPS measures how likely Buck employees would recommend working at Buck to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 27% | Promoters |
|---|---|
| 53% | Passive |
| 20% | Detractors |
