40
NPS
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Buckeye Partners L.P.
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About Buckeye Partners L.P. Brand
"Buckeye Partners, L.P. owns and operates refined petroleum products pipeline systems."
Brand at a Glance
82%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Buckeye Partners L.P. NPS
Buckeye Partners L.P.'s Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Buckeye Partners L.P.'s customers would recommend using the product based on a scale of -100 to 100.
Buckeye Partners L.P. Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Buckeye Partners L.P. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Nov 2021 0 | Nov 2021 | 0 |
Mar 2022 13 | Mar 2022 | 13 |
Apr 2022 25 | Apr 2022 | 25 |
May 2022 33 | May 2022 | 33 |
Jun 2022 49 | Jun 2022 | 49 |
Jul 2022 54 | Jul 2022 | 54 |
Sep 2022 49 | Sep 2022 | 49 |
Jan 2023 46 | Jan 2023 | 46 |
Oct 2023 49 | Oct 2023 | 49 |
Dec 2024 48 | Dec 2024 | 48 |
Dec 2025 40 | Dec 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Buckeye Partners L.P. NPS by Gender
Buckeye Partners L.P.'s NPS was rated 83 by Male customers on Comparably.
Male
83
Buckeye Partners L.P.'s NPS was rated 83 by Male customers on Comparably.
83%
Promoters
17%
Passives
0%
Detractors
Female
N/A
Buckeye Partners L.P.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Buckeye Partners L.P. NPS by Ethnicity
Buckeye Partners L.P.'s NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Buckeye Partners L.P. Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Buckeye Partners L.P. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Buckeye Partners L.P. Customer Loyalty Score by Gender
Buckeye Partners L.P.'s Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Buckeye Partners L.P..
Male
100%
Yes
Female
N/A
Yes
Buckeye Partners L.P. Customer Loyalty Score by Ethnicity
Buckeye Partners L.P.'s Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Buckeye Partners L.P..
100
out of 100
Caucasian
Buckeye Partners L.P. Product Quality
4.2/5
Buckeye Partners L.P. has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Buckeye Partners L.P. Product Information
Buckeye Partners L.P.’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://buckeye.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Quick Insights into Buckeye Partners L.P. Product Quality
Buckeye Partners L.P.'s Product Quality score was rated highest by Caucasian customers.
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Ranked Buckeye Partners L.P. Product Quality the Highest
Buckeye Partners L.P. Product Quality Score by Gender
Buckeye Partners L.P.'s Product Quality score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Buckeye Partners L.P..
Male
4.4/5
Female
N/A
Buckeye Partners L.P. Product Quality Score by Ethnicity
Buckeye Partners L.P.'s Product Quality score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Buckeye Partners L.P..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Buckeye Partners L.P. Pricing
Buckeye Partners L.P. ROI & Value For Money
4.1/5
Buckeye Partners L.P. has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Buckeye Partners L.P. ROI
Buckeye Partners L.P.'s ROI score was rated highest by Caucasian customers.
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Ranked Buckeye Partners L.P. ROI the Highest
Buckeye Partners L.P. ROI Score by Gender
Buckeye Partners L.P.'s ROI score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Buckeye Partners L.P..
Male
4.4/5
Female
N/A
Buckeye Partners L.P. ROI Score by Ethnicity
Buckeye Partners L.P.'s ROI score was rated 4.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Buckeye Partners L.P..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.9 | Caucasian | 4.9 |
Buckeye Partners L.P. Customer Satisfaction (CSAT)
Buckeye Partners L.P. Customer Satisfaction (CSAT) Score
74 / 100
Buckeye Partners L.P. has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
61%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Buckeye Partners L.P. Customer Satisfaction
Buckeye Partners L.P.'s Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Buckeye Partners L.P. Customer Satisfaction.
Ranked Buckeye Partners L.P. Customer Satisfaction the Highest
Buckeye Partners L.P. Customer Satisfaction Score by Gender
Buckeye Partners L.P.'s Customer Satisfaction score was rated 84 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Buckeye Partners L.P..
84 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 16% | |
Very Dissatisfied | 0% |
Buckeye Partners L.P. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Buckeye Partners L.P. Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Buckeye Partners L.P..
100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Buckeye Partners L.P. Customer Service
4/5
Buckeye Partners L.P. has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Buckeye Partners L.P.'s Customer Service
Address
Houston, TX
Website
http://buckeye.com/
Quick Insights into Buckeye Partners L.P. Customer Service
Buckeye Partners L.P.'s Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Buckeye Partners L.P. Customer Service score.
Ranked Buckeye Partners L.P. Customer Service the Highest
Buckeye Partners L.P. Customer Service Score by Gender
Buckeye Partners L.P.'s Customer Service score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Buckeye Partners L.P..
Male
4.4/5
Female
N/A
Buckeye Partners L.P. Customer Service Score by Ethnicity
Buckeye Partners L.P.'s Customer Service score was rated 4.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Buckeye Partners L.P..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.9 | Caucasian | 4.9 |
Buckeye Partners L.P. as an Employer
3.8/5
Buckeye Partners L.P. has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Buckeye Partners L.P. scored a 40 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Buckeye Partners L.P. would recommend the brand to a friend. ENPS measures how likely Buckeye Partners L.P. employees would recommend working at Buckeye Partners L.P. to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
