-52
NPS
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Buddy's Home Furnishings
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About Buddy's Home Furnishings' Brand
Brand at a Glance
63%
Customer Loyalty
1.9/5
Product Quality
2.2/5
Pricing
1.7/5
Customer Service
Buddy's Home Furnishings NPS
Buddy's Home Furnishings's Net Promoter Score (NPS) is a -52 with 24% Promoters, 0% Passives, and 76% Detractors. Net Promoter Score tracks whether Buddy's Home Furnishings's customers would recommend using the product based on a scale of -100 to 100.
Buddy's Home Furnishings Overall NPS
| 24% | Promoters |
|---|---|
| 0% | Passives |
| 76% | Detractors |
Buddy's Home Furnishings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Dec 2021 0 | Dec 2021 | 0 |
Oct 2022 33 | Oct 2022 | 33 |
Nov 2022 -20 | Nov 2022 | -20 |
Jan 2023 -15 | Jan 2023 | -15 |
Mar 2023 -25 | Mar 2023 | -25 |
Apr 2023 -40 | Apr 2023 | -40 |
May 2023 -53 | May 2023 | -53 |
Jun 2023 -57 | Jun 2023 | -57 |
Jul 2023 -60 | Jul 2023 | -60 |
Oct 2023 -50 | Oct 2023 | -50 |
Jan 2024 -53 | Jan 2024 | -53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Buddy's Home Furnishings Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Buddy's Home Furnishings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Buddy's Home Furnishings Product Quality
1.9/5
Buddy's Home Furnishings has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Buddy's Home Furnishings Product Information
Buddy's Home Furnishings’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- https://www.buddyrents.com/
Buddy's Home Furnishings Pricing
Buddy's Home Furnishings ROI & Value For Money
2.2/5
Buddy's Home Furnishings has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Buddy's Home Furnishings Customer Satisfaction (CSAT)
Buddy's Home Furnishings Customer Satisfaction (CSAT) Score
27 / 100
Buddy's Home Furnishings has an overall Customer Satisfaction score of 27 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
53%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Buddy's Home Furnishings Customer Service
1.7/5
Buddy's Home Furnishings has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Buddy's Home Furnishings' overall Customer Service score rated by its users and customers.
About Buddy's Home Furnishings's Customer Service
Website
https://www.buddyrents.com/
Buddy's Home Furnishings as an Employer
2.7/5
Buddy's Home Furnishings has a 2.7/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Buddy's Home Furnishings
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Buddy's Home Furnishings scored a -52 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Buddy's Home Furnishings would recommend the brand to a friend. ENPS measures how likely Buddy's Home Furnishings employees would recommend working at Buddy's Home Furnishings to a friend.
Net Promoter Score
-52
NPS Score
| 24% | Promoters |
|---|---|
| 0% | Passive |
| 76% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 32% | Promoters |
|---|---|
| 21% | Passive |
| 47% | Detractors |
