-33
NPS
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Bugcrowd Inc
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About Bugcrowd Inc's Brand
Bugcrowd is the marketplace for security testing on web, mobile, source code and client-side applications.
Brand at a Glance
54%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Bugcrowd Inc NPS
Bugcrowd Inc's Net Promoter Score (NPS) is a -33 with 17% Promoters, 33% Passives, and 50% Detractors. Net Promoter Score tracks whether Bugcrowd Inc's customers would recommend using the product based on a scale of -100 to 100.
Bugcrowd Inc Overall NPS
| 17% | Promoters |
|---|---|
| 33% | Passives |
| 50% | Detractors |
Bugcrowd Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Oct 2021 -50 | Oct 2021 | -50 |
May 2023 -66 | May 2023 | -66 |
Aug 2023 -50 | Aug 2023 | -50 |
Nov 2024 -60 | Nov 2024 | -60 |
May 2025 -34 | May 2025 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bugcrowd Inc Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Bugcrowd Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bugcrowd Inc Product Quality
3/5
Bugcrowd Inc has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Bugcrowd Inc's overall Product Quality score rated by its users and customers.
Bugcrowd Inc Product Information
Bugcrowd Inc’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.bugcrowd.com
- Company Size
- 11-50 Employees
Industry
Tech
Computer & Network Security
Bugcrowd Inc Pricing
Bugcrowd Inc ROI & Value For Money
3.2/5
Bugcrowd Inc has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Bugcrowd Inc Customer Satisfaction (CSAT)
Bugcrowd Inc Customer Satisfaction (CSAT) Score
50 / 100
Bugcrowd Inc has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bugcrowd Inc Customer Service
3.2/5
Bugcrowd Inc has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Bugcrowd Inc's Customer Service
Website
https://www.bugcrowd.com
Bugcrowd Inc as an Employer
4.2/5
Bugcrowd Inc has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Bugcrowd Inc scored a -33 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of Bugcrowd Inc would recommend the brand to a friend. ENPS measures how likely Bugcrowd Inc employees would recommend working at Bugcrowd Inc to a friend.
Net Promoter Score
-33
NPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
