50
NPS
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Buildium, a RealPage Company
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About Buildium, a RealPage Company's Brand
Buildium is a software company that provides cloud-based property management software to landlords, and many other parties.
Brand at a Glance
79%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
3.3/5
Customer Service
Buildium, a RealPage Company NPS
Buildium, a RealPage Company's Net Promoter Score (NPS) is a 50 with 65% Promoters, 20% Passives, and 15% Detractors. Net Promoter Score tracks whether Buildium, a RealPage Company's customers would recommend using the product based on a scale of -100 to 100.
Buildium, a RealPage Company Overall NPS
| 65% | Promoters |
|---|---|
| 20% | Passives |
| 15% | Detractors |
Buildium, a RealPage Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
Sep 2020 60 | Sep 2020 | 60 |
Oct 2020 59 | Oct 2020 | 59 |
Feb 2021 59 | Feb 2021 | 59 |
Jan 2022 60 | Jan 2022 | 60 |
Mar 2022 60 | Mar 2022 | 60 |
Jan 2024 58 | Jan 2024 | 58 |
Dec 2024 55 | Dec 2024 | 55 |
Aug 2025 53 | Aug 2025 | 53 |
Jan 2026 51 | Jan 2026 | 51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Buildium, a RealPage Company NPS by Usage
Buildium, a RealPage Company's NPS was rated the highest by customers who have used Buildium, a RealPage Company's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Buildium, a RealPage Company Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Buildium, a RealPage Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Buildium, a RealPage Company Product Quality
4.2/5
Buildium, a RealPage Company has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Buildium, a RealPage Company Product Information
Buildium, a RealPage Company serves markets in the United States and Canada. Buildium, a RealPage Company supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Buildium, a RealPage Company’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Buildium, a RealPage Company's product the highest. Reviewers from the Construction industry rated Buildium, a RealPage Company the lowest at 4.2.
- Website
- https://www.buildium.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Property Management Software
Real Estate Management Software
Lease Management Software
Association Management Software
HOA Software
Quick Insights into Buildium, a RealPage Company Product Quality
Buildium, a RealPage Company's Product Quality score was rated highest by customers from the Real Estate industry, and rated lowest by customers from the Construction industry.
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Ranked Buildium, a RealPage Company Product Quality the Highest
Ranked Buildium, a RealPage Company Product Quality the Lowest
Buildium, a RealPage Company Product Quality Score by Usage
Buildium, a RealPage Company's Product Quality score was rated the highest by customers who have used Buildium, a RealPage Company's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Buildium, a RealPage Company Product Quality Score by Industry
Buildium, a RealPage Company's Product Quality score was rated the highest by Real Estate industry customers, and the lowest by Construction industry customers.
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Buildium, a RealPage Company Pricing
Buildium, a RealPage Company ROI & Value For Money
4/5
Buildium, a RealPage Company has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Buildium, a RealPage Company Pricing Plans
Buildium, a RealPage Company has a pricing structure that accommodates small, medium, and large businesses. Starting from $47/month, Buildium, a RealPage Company uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Real Estate industry think that they had the lowest ROI from Buildium, a RealPage Company.
Who Uses Buildium, a RealPage Company?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Buildium, a RealPage Company ROI
Buildium, a RealPage Company's ROI score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Real Estate industry.
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Ranked Buildium, a RealPage Company ROI the Highest
Ranked Buildium, a RealPage Company ROI the Lowest
Buildium, a RealPage Company ROI Score by Industry
Buildium, a RealPage Company's ROI score was rated the highest by Hospitality industry customers, and the lowest by Real Estate industry customers.
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Buildium, a RealPage Company Customer Satisfaction (CSAT)
Buildium, a RealPage Company Customer Satisfaction (CSAT) Score
60 / 100
Buildium, a RealPage Company has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Buildium, a RealPage Company Customer Service
3.3/5
Buildium, a RealPage Company has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Buildium, a RealPage Company's Customer Service
Address
3 Center Plaza, Suite 400, Boston, MA 02108
Website
https://www.buildium.com
Phone Number
888-414-1933
Buildium, a RealPage Company's Social Links
Buildium, a RealPage Company as an Employer
4.8/5
Buildium, a RealPage Company has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
CEO of Buildium, a RealPage Company
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Buildium, a RealPage Company scored a 50 for Net Promoter Score and a 90 for Employee Net Promoter Score. NPS gauges how likely a customer of Buildium, a RealPage Company would recommend the brand to a friend. ENPS measures how likely Buildium, a RealPage Company employees would recommend working at Buildium, a RealPage Company to a friend.
Net Promoter Score
50
NPS Score
| 65% | Promoters |
|---|---|
| 20% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
90
eNPS Score
| 94% | Promoters |
|---|---|
| 2% | Passive |
| 4% | Detractors |
